Sales Associate
home box
Total years of experience :1 years, 5 Months
Good customer service skills with orientation of complete customer satisfaction. Management information highlighting areas for improvement and those of concern and opportunity
Recommend and implement operational process and platforms improvement. Developed a direct marketing campaign and new brochure that cleared end-of-season stock with a 15% profit margin. Set up a complaint handling procedure that reduced response times by 10% and increased customer satisfaction by 15%. Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Making sure that any item which is removed from a display column is replaced immediately after a sale.
Handling customer complaints in a calm manor.
Managing cash and payment systems in accordance with company procedures and policies.
Greeting & welcoming all potential and existing customers to the store.
Matching the customer’s needs to the right product.
Willing to approach customers and able to close a sale.
Working as part of the sales team providing excellent customer service.
Taking customer payments in cash or via credit cards.
Excellent product knowledge.
Occasionally negotiating with customers on price.
Dealing with and resolving customer complaints and concerns.
Building a great rapport with customers.
Having team meeting and sharing best practice ideas with colleagues.
Certificate: +2 Higher Secondary certificate from New, Adarsh High school, Certificate: Computer Basic, Certificate: Lowersecondary education from Sunshine High School.