Pardon Masuka

Manager, Client Due Diligence Operations Reporting and Governance at Standard Chartered - Zimbabwe

• Zimbabwe
• My current job since March 2018

Managing unit performance in terms of Client Due Diligence Periodic Reviews and Trigger Reviews.

Maintaining accurate metrics for the unit.

Reporting unit metrics in governance forums.

Ensuring that unit members follow set guidelines when executing their duties.

• April 2015 to February 2018

Driving end-to-end service delivery
•Service re-engineering initiatives
•Driving end-to-end complaint handling.

Operational Risk Manager at Standard Chartered Zimbabwe

• January 2014 to March 2015

Drafting and Auditing process flows
•Assessing and driving adherence to set policies and processes
•Conducting training on Operational Risk across the branch network

Statistical Analyst at ARCH Actuarial Consulting

• September 2009 to July 2012

Managing huge datasets
•Data preparation, analysis, interpretation and journal manuscript preparation