Perseverance Chirongoma

• Assisting with administrative duties such as light copying & fax requests and other requests as needed.
• Managing incoming calls and customer service inquiries, providing inbound call center and resolve all queries.
•Meeting with guests and providing outstanding customer service to all guests, tenants, owners and visitors of the site.
• Managing incoming calls and customer service inquiries, providing in and out bound call center and resolving all queries.
• Maintaining working relationship as liaison between residents and building management.
• Providing exceptional customer service to all tenants/guests and assistance to residents and management.
• Maintaining open line of communication and coordination with related departments to ensure customers’ requests and complaints are handled
effectively and efficiently.
• Providing guests with information about attractions, facilities, services and activities in or outside the property.

•Claims handling, underwriting, telesales, employee benefits administration. Data capturing.
•Breeding productive relationships to create a pool of prospective clients from various sources by networking, cold calling and using referrals.
• Assisting in setting up an efficient and effective environment in the Employee Benefits Department.
• Preparing and conducting presentations to prospective clients, including requesting for quotations, producing quotations and explaining Employee benefits products.
• Ensuring that all relevant operational circulars are documented and the relevant documents and returns are submitted to the relevant authorities
within the stipulated time.
• Evaluating individual customers' needs and financial status and proposing plans that meet their criteria.
•Completing administrative tasks including maintaining records.
•Tracking of insurance claims to ensure client and company satisfa