order management executive
iron mountain
Total years of experience :3 years, 5 Months
Creating manual/web work orders accurately as per customer contract well within stipulated cutoffs. Accuracy
will be the key for this activity as it impacts customer directly.
• Maintaining operational and specific product line knowledge with the ability to translate and correlate this data
to billing practices and requirements.
• Working to enforce the company’s standardization objectives while ensuring that there is no revenue impact to
the business.
• Assisting with post-conversion cleanup, analysis, auditing, and remediation projects as required.
• Creating reports for customers as per customer requirement.
Researched and analyse customer inquiries and provide accurate resolution within required SLA with total
customer satisfaction.
• Provided timely and accurate assistance to customers regarding order status, shipment tracking, and delivery
inquiries.
• Collaborated with internal teams, including operations, warehouse, and transportation, to address customer
concerns and optimize logistics processes.
Communicated proactively with customers regarding delays, changes, or issues with their shipments, providing
alternative solutions when necessary.
• Worked to enforce the company's standardization objectives while ensuring that there is no revenue impact to
the business. Assist with post-conversion cleanup, analysis, auditing, and remediation projects as required.
• Utilized logistics software and systems to track shipments, manage inventory, and generate reports for analysis.
• Provided product recommendations and assistance to customers to meet their specific needs and preferences.
• Reviewed data and identified abnormalities and inconsistencies in a quick and efficient manner.
• Facilitated customer service by responding to partners in a timely a
Completed with the project on training and development of employees of hospitality field in the 6 semester