Mansour Hatami

Senior Recovery Officer at National Bank of Abu Dhabi

• United Arab Emirates
• February 2014 to June 2014

Collection and Recovery
 Monitor accounts for delinquency and make daily collection calls, follow-up to obtain
payments.
 Collect accounts by discussing situation with customer; obtaining payment; developing a
solution by working with customer and the sales department.
 Documents collection actions by completing forms, reports, logs, and records.
 Refers accounts for legal action.

Collection Officer at Standard Chartered Bank-

• United Arab Emirates
• September 2002 to October 2006

Collection and Recovery
 Supervisor of Collections Department dealing with Outstanding payments for Auto Loan, Credit cards
and Personal Loans from Customers etc.
 Recommend to team leader, filing of civil cases to collection agency with full justification, recent
information on the borrower’s address and details of assets owned by him,
 Co-ordinate with lawyer to ensure that best services are provide in terms of filing, releases and
continuous update on the case filed.
 Ensure that appropriate legal actions, including filing of travel ban are handled as per laid down
processes.
 Work in accordance with process to meet cost budgets.
 Result of the visits to be updated in system in a daily basis.
 Ensure that the airport parking is visited monthly and list of cars is made for vehicles parked for long
time.

Senior Recovery Officer at MASHREQ BANK PSC

• United Arab Emirates
• November 2006 to January 2006

Collection and Recovery
 To consistently and successfully apply various collection techniques, including calling, field collections
and visit.
 Recommend and agree repayment solutions to customers with genuine reason of default
 Recommend to team leader, filing of civil cases to collection agency with full justification, recent
information on the borrower’s address and details of assets owned by him,
 Co-ordinate with lawyer to ensure that best services are provide in terms of filing, releases and
continuous update on the case filed.
 Ensure that appropriate legal actions, including filing of travel ban are handled as per laid down
Collection and

Store Manager at Emirates Cooperative Society

• United Arab Emirates
• April 2001 to May 2002

 Responsible for the day running of a large Department store. Managing a Staff of 25+ for one of the
UAE’s largest chain of grocery and provisions stores.
 Completed all in house training and spent time in all departments of the company learning all aspects
of the retail trade.
 Implementing and controlling store procedures.
 Most of my duties were spent dealing with suppliers and customer service
 Responsible for all stock control and order entry using the company’s computerized stock control and
order entry system.

• to

VALUES OFFERED
 Handling a queue of delinquent customers
 Contact customers through Tele-calling for collecting the overdue
 Constant follow up to make sure that payments are received
 Updating the latest information in the collection system called Finn-one
 Ensure compliance with Bank policy and legislation
 Route the complex cases to the Team Leader for faster solution
 Monitored and minimized delinquent customers

Relationship at Managemen

• to

.
Ability to: learn
and apply
government