Amal Metwally Mohamed

Supervisor at Etisal International

• Egypt
• My current job since August 2008

I worked on all HR department
Training and development
Recruitment
Personnal and employee services
Moreover I had a great experience in customer care operation
I conducted training for all levels of employees

Senior HR at German Departmen

• My current job since

training Specialist

• My current job since

training Specialist

• to

training Coordinator

• to

Trainer

• to

All above positions at Etisal Human resources and Development Talent
department at Etisal International Company in call center and customer
services field.
Job Responsibilities
 Designing and expanding training and development
programs based on both the organization’s and the
individual's needs.
 Create Training Materials.
 Set objectives for training specialist, coordinators and
junior trainers.
 Leading them to achieve the planned objectives.
 Monitoring, Motivating and evaluating the performance
per month, quarter and year.
 Fulfill others departments needs and requests.
 Make interview for new training team applicants.
 Design analyses and reports per quarter and year to top
managers.
Applying ISO and COPC standards.


CSR at Etisal International call center in the local project Etisalat. 

• to

CSR at Raya contact center

• United Arab Emirates
• to