أمل متولي محمد

Supervisor في Etisal International

• مصر
• أشغل هذه الوظيفة منذ أغسطس 2008

I worked on all HR department
Training and development
Recruitment
Personnal and employee services
Moreover I had a great experience in customer care operation
I conducted training for all levels of employees

Senior HR في German Departmen

• أشغل هذه الوظيفة منذ

training Specialist

• أشغل هذه الوظيفة منذ

training Specialist

• إلى

training Coordinator

• إلى

Trainer

• إلى

All above positions at Etisal Human resources and Development Talent
department at Etisal International Company in call center and customer
services field.
Job Responsibilities
 Designing and expanding training and development
programs based on both the organization’s and the
individual's needs.
 Create Training Materials.
 Set objectives for training specialist, coordinators and
junior trainers.
 Leading them to achieve the planned objectives.
 Monitoring, Motivating and evaluating the performance
per month, quarter and year.
 Fulfill others departments needs and requests.
 Make interview for new training team applicants.
 Design analyses and reports per quarter and year to top
managers.
Applying ISO and COPC standards.


CSR في Etisal International call center in the local project Etisalat. 

• إلى

CSR في Raya contact center

• الإمارات العربية المتحدة
• إلى