Supervisor
Etisal International
Total years of experience :15 years, 10 Months
I worked on all HR department
Training and development
Recruitment
Personnal and employee services
Moreover I had a great experience in customer care operation
I conducted training for all levels of employees
All above positions at Etisal Human resources and Development Talent
department at Etisal International Company in call center and customer
services field.
Job Responsibilities
Designing and expanding training and development
programs based on both the organization’s and the
individual's needs.
Create Training Materials.
Set objectives for training specialist, coordinators and
junior trainers.
Leading them to achieve the planned objectives.
Monitoring, Motivating and evaluating the performance
per month, quarter and year.
Fulfill others departments needs and requests.
Make interview for new training team applicants.
Design analyses and reports per quarter and year to top
managers.
Applying ISO and COPC standards.
Education-