Gaming PC Builder
Geekay
Total years of experience :7 years, 9 Months
Test and verify computer components to confirm functionality and quality. Analyze and adjust equipment to achieve peak performance standards. Provide IT solutions for a wide range of technical issues, enhancing system efficiency and user satisfaction. Execute various tasks to support and contribute to company's overall success.
Assembled, installed, and configured new computer components, ensuring seamless integration and optimal performance.
Adjusted and calibrated computers according to precise specifications, guaranteeing accuracy and reliability.
Outperformed colleagues in PC assembly, consistently delivering high-quality builds that exceeded customer expectations.
Recognised as top PC salesperson monthly, demonstrating exceptional product knowledge and sales acumen.
Contributed to team management by supporting supervisor in coordinating and guiding team members.
Implemented efficient incident response protocols, minimising downtime and damages. Collaborated with cross-functional teams to coordinate response efforts effectively. Participated in post-incident reviews to identify areas for improvement. Ensured compliance with regulatory requirements and industry best practices.
Produced comprehensive cyber incident reports, providing critical insights into security incidents and enabling swift response actions.
Successfully identified and mitigated security threats, reducing potential risks and ensuring integrity of IT infrastructure and data.
Delivered elegant solutions for complex problems, streamlining processes and enhancing efficiency. Leveraged AWS Cloud Practitioner expertise to optimise web infrastructure with advanced cloud technologies. Developed and maintained front-end and back-end components of web applications, ensuring seamless user experiences and robust functionality. Collaborated with cross-functional teams to design and implement new features, optimising application performance.
Engineered front-end website architecture, ensuring seamless and intuitive user experience.
Designed and implemented layouts for new and existing web pages, enhancing functionality and visual appeal.
Developed and sustained a scalable, clean UI, improving usability and engagement for external and internal users.
Expertly configured MikroTik routers aimed at optimising network performance and reliability for diverse client needs. Monitored network performance, identifying and resolving issues to ensure uninterrupted connectivity. Provided expert advice on best practices for securing client and server computers against potential threats.
Designed and deployed secure LAN and WAN networks, elevating performance and reliability.
Diagnosed and resolved complex software and hardware issues, delivering effective and timely solutions.
Enhanced client and server computer security by installing and upgrading advanced antivirus and firewall software.
Managed executives' calendars and scheduled meetings with employees and customers, ensuring efficient use of time. Addressed customer complaints and inquiries via multiple channels, delivering prompt and courteous assistance. Coordinated with IT department to allocate office supplies and ensure availability for smooth operations.
Engaged with over 50 customers to address issues and gather feedback, significantly enhancing service quality and customer satisfaction.
Promoted new software products, capturing customer requirements to tailor solutions effectively, resulting in increased sales.
Proactively managed and resolved longstanding customer complaints by coordinating with appropriate departments.
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