administrative assistant
Concord
Total years of experience :9 years, 6 Months
Manage workflow by assigning tasks to other workers daily, ensuring that work is done.
Manage appointments and administrative tasks (such as: answering phone calls, emailing, scanning, data entry, CRM, and assistant project management)
Determine matters of top priority and handle accordingly.
Organize and maintain all client files and legal documents.
Perform duties as required or assigned by the Line Manager.
Handling office tasks, such as filing, reports and presentations, and date of meetings.
Adding and tracking all data in our CRM
Assisting in developing strategic plans and assessing company performance
Assisting departments when needed
Monitor office supplies.
Control Accounting system.
Reach out to potential customers online/offline to build relationships that open up opportunities with key players in the industry.
Making cold calls with the potential customers and arranging meetings with them if needed.
Cultivate strong business relationships with key decision makers
Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
Adding and tracking all data in our CRM
Lead Marketing activities in trade shows, conferences and other professional healthcare events.
Coordination of multiple project/program components and interaction with internal and external partners to deliver projects with excellence.
Meet goals and metrics
Monitor & Analyze data & market trends to participate in leading the innovation of the product, the strategy & the business model with the executive management
Organizing executive/company/team event.
Greet customers in a courteous, friendly, and professional manner.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer
Track, document and retrieve information in call tracking database
Ensure service delivered to our customers meets (‘KPIs’)
Offer additional products and/or services
Contact potential or existing customers to inform them about a product or service.
Enter and update customer information in the database
Follow up with client to ensure their satisfaction and their suggestions.
Making daily and monthly report.
Improve the service we provide. "Customer care"
Assisting with customer service and satisfaction
Sale Vodafone products.
Locate areas of improvement and propose corrective actions that meet challenges and
leverage growth opportunities
Network to improve the presence and reputation of the branch and company
Design effective training programs
Prepare educational material such as module summaries, videos etc.
Keep attendance and other records
Training youth on job strategy, Work environment and soft skills.
Evaluate the induction training and prepare the monthly report.
