Azure Cloud, IT support | Engineer
through Halian and orange with ESE Emirates Schools Establishment
Total years of experience :7 years, 0 Months
Managing Microsoft Azure Active Directory and Microsoft Office 365.
Handel switches, Routers, and Wi-Fi extenders.
Providing routine, technical support, and maintenance for desktops, laptops, printers, scanners, and Notebook and network systems including hardware, application software, operating systems, and connectivity.
Using IVANTI ITSM to escalate all priority incidents, problems, and requests.
Work with very important persons As VIP engineers and support them on spot.
• Troubleshooting and problem analysis.
• End-user support.
• Providing technical support on-site or via remote access.
• Installing and configuring client computer systems as well as servers.
• LAN, Wireless Network, and Networking system configurations.
• Microsoft Office 365 Setup & Configuration.
• Configure a static route on the Cisco router to build connectivity between branches, and troubleshoot.
• Managing AD, Exchange Server, and cloud hosting mail server.
• Responsible for managing a virtual environment using vsphere ESXi.
• Configure backup and replication job using Veeam.
• Troubleshoot hardware and software issues in person, remotely, and via phone.
• Responsible for the huge environment of more than 15 branches of the company Group.
• Escalate priority incidents and requests.
• Building virtualization environment, ESXI 6.5 on HP server Gen 9 DL380 and manage ESXI.
• Using veeam backup and replication to backup and replicate VMs.
• Installing and configuring software, hardware and networks.
• Installing and configuring client computer systems.
• Managing and handling Microsoft products and different pc operating systems (windows 7, 8 and 10), Active Directory, Office 365, other Operating systems such as Linux.
• Provide day-to-day technical support for applications, end user hardware and software needs.
• Troubleshoots CCTV system Network IP cameras.
• Coordinate and follow up resolution for open/pending incidents.
• Implementing, maintaining and monitoring network security.
• Managing security profiles and anti-virus software on all Desktop and laptop devices.
