Samer Lababidi, relationship officer

Samer Lababidi

relationship officer

Vfs global

Location
Lebanon - Batroun
Education
Bachelor's degree, Business management
Experience
6 years, 2 Months

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Work Experience

Total years of experience :6 years, 2 Months

relationship officer at Vfs global
  • Saudi Arabia - Riyadh
  • September 2019 to February 2023

Responsibilities included:

• Providing exceptional customer service and maintaining client relationships.
• Conducting efficiency and quality checks on documentation processes.
• Monitoring passport quantity for processing.

Key achievements:

• Proactively assisted clients with visa applications.
• Collaborated with teams to optimize procedures.
• Met or exceeded performance targets consistently.

Operations Manager at Express delivery
  • Lebanon - Tripoli
  • August 2018 to August 2019

Overseeing and managing day-to-day operations of the delivery company to ensure smooth and efficient processes.
Developing and implementing strategies to optimize operations and improve overall delivery performance.
Managing a team of delivery staff, including hiring, training, and performance evaluations.
Monitoring delivery schedules, tracking shipments, and resolving any issues or delays that may arise.
Ensuring compliance with safety regulations and company policies to maintain a safe working environment.
Collaborating with other departments such as logistics, customer service, and supply chain to streamline operations.
Analyzing data and performance metrics to identify areas for improvement and implement solutions.
Managing budgets, expenses, and resources effectively to meet operational targets and objectives.
Maintaining strong relationships with vendors, suppliers, and partners to support delivery operations.
Continuously seeking ways to enhance customer satisfaction and loyalty through efficient delivery services.

Promotions Coordinator at MTDA
  • Saudi Arabia - Riyadh
  • October 2016 to September 2017

Promotions Coordinator:

Responsibilities:

1. Assisting in Campaign Planning: Supporting the development of promotional strategies and campaigns.
2. Logistics Coordination: Handling logistics for events, including venue selection and equipment arrangements.
3. Vendor and Sponsor Liaison: Communicating with partners to secure resources for activities.
4. Materials Management: Managing promotional inventory and ensuring timely distribution.
5. Team Support: Providing administrative assistance to the promotions team.
6. Event Coordination: Assisting in the execution of promotional events.
7. Reporting and Analysis: Collecting data and preparing reports on campaign performance.

retail sales representative at Lartisan du chocolate
  • Saudi Arabia - Riyadh
  • February 2016 to August 2016

esponsibilities:

1. Assist customers in selecting chocolates and provide product information.
2. Process sales transactions accurately using the POS system.
3. Maintain attractive displays and ensure product availability.
4. Open and close the store, including setup and cleanup.
5. Monitor and manage chocolate inventory levels.
6. Ensure store cleanliness and organization.
7. Address customer inquiries and resolve issues professionally.
8. Support promotions and marketing initiatives.
9. Adhere to company policies and safety standards..

Education

Bachelor's degree, Business management
  • at Arab Open University - Lebanon
  • February 2025

.I still haven’t graduated I'm still studying for a bachelor's degree and this is my last year.

High school or equivalent, Science
  • at shebh Al-Jazeera High school.
  • August 2016

Specialties & Skills

Relationship Marketing
Administrative
Relationship Management
operations
Customer Service
digital marketing
Adobe [photoshop, Illustrator]
Microsoft office
data entry
Understand the customer
Find solutions
Negotiations
google analysis

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

diplomacy in the modern world (Certificate)
Date Attended:
April 2020
digital marketing (Training)
Training Institute:
GOOGLE
Date Attended:
August 2018
Duration:
40 hours

Hobbies

  • chest
  • شطرنج
  • reading
    I Read more than 8 books per year.
  • Solve the Puzzles
    I solve the puzzles in my free time.