procurement officer
Bafarat group
Total years of experience :9 years, 1 Months
1. **Sourcing Suppliers:** Identifying potential suppliers for goods and services required by the organization. This involves researching vendors, evaluating their capabilities, and establishing relationships with reliable suppliers.
2. **Negotiating Contracts:** Negotiating pricing, terms, and contracts with suppliers to secure the best possible deals while maintaining quality standards and meeting budgetary constraints.
3. **Managing Procurement Process:** Overseeing the entire procurement process from requisition to delivery, including purchase order issuance, order tracking, and receipt of goods or services.
4. **Supplier Relationship Management:** Building and maintaining strong relationships with suppliers to ensure timely delivery, resolve issues, and foster collaboration for long-term mutual benefit.
5. **Budget Management:** Working within budgetary constraints to procure goods and services efficiently while optimizing costs and minimizing expenses.
6. **Ensuring Compliance:** Ensuring that procurement activities comply with company policies, industry regulations, and ethical standards. This includes adhering to procurement procedures, obtaining necessary approvals, and maintaining accurate records.
7. **Risk Management:** Identifying and mitigating risks associated with procurement activities, such as supplier reliability, quality issues, delivery delays, and supply chain disruptions.
8. **Inventory Management:** Collaborating with inventory and warehouse teams to maintain appropriate inventory levels, minimize stockouts, and optimize inventory turnover.
9. **Continuous Improvement:** Monitoring procurement processes and performance metrics to identify areas for improvement and implementing strategies to enhance efficiency, cost-effectiveness, and overall procurement effectiveness.
10. **Market Research:** Keeping abreast of market trends, industry developments, and emerging technologies in procurement practices to stay competitive and identify opportunities for innovation and improvement.
Responsible for overseeing daily tasks, your duties include managing inventory, coordinating shipments, and optimizing workflow. Your leadership skills are essential in guiding and motivating the team to achieve efficiency and meet performance targets. Attention to detail is crucial in maintaining accurate records and inventory levels. Effective communication with both team members and upper management is paramount to ensure a well-coordinated and productive warehouse environment. Overall,
1. **Customer Service Excellence:** Ensuring that customers receive exceptional service during exchanges, returns, and merchandise pick-ups, as well as click and collect orders. This involves addressing customer inquiries, resolving issues, and maintaining a positive customer experience.
2. **Team Management:** Leading and supervising a team of employees responsible for processing exchanges, returns, merchandise pick-ups, and managing click and collect orders. This includes training staff, managing schedules, and fostering a collaborative and supportive work environment.
3. **Process Optimization:** Developing and implementing efficient processes and procedures for handling exchanges, returns, merchandise pick-ups, and click and collect orders. Continuously seeking opportunities to streamline operations and improve service delivery.
4. **Inventory Management:** Ensuring accurate tracking and management of inventory related to exchanges, returns, and merchandise pick-ups. Coordinating with the inventory management team to maintain optimal stock levels and prevent discrepancies.
5. **Order Fulfillment:** Overseeing the fulfillment of click and collect orders, including coordinating with the warehouse or fulfillment center to ensure timely and accurate order processing. Monitoring order statuses and resolving any issues that may arise during the fulfillment process.
6. **Quality Assurance:** Conducting regular quality checks to ensure that merchandise is handled and processed according to established standards. Addressing any quality issues or discrepancies promptly to maintain customer satisfaction and loyalty.
7. **Technology Integration:** Leveraging technology solutions such as point-of-sale systems, inventory management software, and online ordering platforms to enhance efficiency and accuracy in handling exchanges, returns, merchandise pick-ups, and click and collect orders.
8. **Performance Metrics:** Tracking key performance indicators such as customer satisfaction ratings, order fulfillment accuracy, turnaround times, and productivity metrics. Analyzing performance data to identify areas for improvement and implementing strategies to optimize performance.
9. **Cross-Functional Collaboration:** Collaborating with other departments such as customer service, logistics, sales, and IT to ensure seamless integration and coordination of processes related to exchanges, returns, merchandise pick-ups, and click and collect operations.
10. **Compliance and Security:** Ensuring compliance with company policies, industry regulations, and security protocols related to the handling of customer transactions, sensitive information, and merchandise inventory.
1. **Customer Satisfaction:** Ensuring that customers have a pleasant and satisfying shopping experience by addressing their needs, concerns, and feedback.
2. **Team Management:** Leading and supervising a team of employees responsible for customer service, ensuring they are well-trained, motivated, and equipped to provide excellent service.
3. **Process Improvement:** Identifying areas for improvement in the shopping experience, such as checkout processes, store layout, product availability, and customer service protocols, and implementing changes to enhance the overall experience.
4. **Problem Resolution:** Handling customer complaints and resolving issues promptly and effectively to ensure customer satisfaction and loyalty.
5. **Training and Development:** Providing ongoing training and development opportunities for team members to enhance their customer service skills, product knowledge, and problem-solving abilities.
6. **Monitoring Performance:** Tracking and analyzing key performance indicators related to customer satisfaction and service levels, and taking corrective actions as needed to meet or exceed performance targets.
7. **Collaboration:** Working closely with other departments, such as marketing, merchandising, and operations, to coordinate efforts and ensure a consistent and cohesive shopping experience across all touchpoints.
8. **Innovation:** Keeping abreast of industry trends, customer preferences, and emerging technologies to continually innovate and improve the shopping experience
1. Supervising cashier activities: Ensuring cashiers follow procedures, handle transactions accurately, and provide excellent customer service.
2. Training and mentoring: Training new cashiers, providing ongoing coaching and feedback, and helping team members improve their skills.
3. Handling escalated issues: Addressing customer complaints or concerns that cashiers cannot resolve independently.
4. Managing cash flow: Overseeing cash handling procedures, reconciling cash drawers, and ensuring accuracy in cash transactions.
5. Scheduling and staffing: Creating work schedules, assigning tasks, and managing staffing levels to ensure smooth operations during peak times.
6. Enforcing policies and procedures: Implementing company policies and procedures related to cash handling, customer service, and employee conduct.
7. Supporting team morale: Fostering a positive work environment, resolving conflicts, and promoting teamwork among cashiers.
1. Greeting visitors and clients in a professional and friendly manner.
2. Answering phone calls, taking messages, and redirecting calls as necessary.
3. Managing appointments and scheduling meetings.
4. Handling incoming and outgoing mail and packages.
5. Providing information to visitors and clients about the organization or business.
6. Assisting with administrative tasks such as filing, photocopying, and data entry.
7. Maintaining cleanliness and organization of the front desk area.
8. Assisting other staff members with tasks and projects as needed.
9. Handling any inquiries or issues that arise from visitors or clients with professionalism and courtesy.
10. Upholding security procedures, such as verifying identification of visitors and ensuring restricted areas are not accessed without authorization.