Shoroq Al Balawi

Prepare Annual Audit plan for certification/ surveillance/ re-certification and undertaking the on-site audit as
per plan.
- Generating the Audit Report and presenting the findings and recommending for certification/ re-certification/
re-audit in accordance
- providing support to the marketing team for developing new clients.
- Pre-Veto check of audit packs submitted by auditors, identify weakness and report to auditors for
clarification/correction.
- Provide support to the Quality Management Services (QMS) team in developing and implementing new
techniques related to smooth operation and improvements.

an Affiliate of TASNEE
Required Job and Work Duties:
Preparation and promotion of training courses in different fields (Management System- ISO9001,
ISO14001, OHSAS18001, HACCP, ISO22000, ISO27001, ISO20000, ISO22301, IT related courses & Soft skill
courses.
- Send training schedule of available training courses to all clients on regular basis in coordination with the
manager of Management System Division (MSD)
- Market the training courses to clients both in-house and public trainings.
- Utilize all available resources such as internet, E-mails, Faxes, Tele calls, Visits and presentation to the
interested parties.
- Design new training courses and revise existing ones as assigned by the manager.
- Report regularly to the Manager MSD on the progress- problems in training activates.
- Receive the feedbacks from the training participants, analysis of data and report to Manager/trainer for
improvement opportunities.
- Provide support to the training team in analyzing the quality aspects of training, identifying
improvements and monitoring the progress / achievements.

Timely attend all the telephone calls using clear and professional language, and answer telephones
using appropriate telephone etiquette.
* Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming
banquet arrangements, BEO, FP, memos etc.
* Work with management and other heads of departments at all times and assist in carrying out
special requirements and duties necessary in adding to the guest’s general comfort and well-being.
* Study requirements of all booked functions to familiarize and ascertain the possibility of selling
additional facilities, to produce extra revenue.
* Sending Banquet event proposals to the guests and being in timely contact with them.
* Develop and maintain positive working relationships with others, and support team to reach
common goals.
* Ensure that all the administrative documents are prepared for the sales team.
* Act as a liaison between all related hotel departments and host of the function.
* Responsible to attend periodic meetings and circulate minutes of the meetings and regular follow
up's.

Administers matters related to staffing and accounting. Performs accounting functions. Completes
personnel forms, maintains records, and monitors procedures. Provides explanations and resolves
problems
- Verifies maintains and updates accounting records for the unit. Monitors and reconciles accounts,
statements and reports. Identifies and analyzes discrepancies and errors. Makes corrections, processes
adjustments and follows up on problems.
- Opens and updates personnel files relating to appointments, salaries, terminations and tracking of
vacations and absences. Makes calculations. Determines and implements changes. Liaises with
departments and employees and provides explanations on accounting and appointment matters.
- Provides information relating to sources of funding and policies and procedures governing expenses.
-prepares various reports such as budget forecasts, statements of account, statistics and inventories.
-Instructs staff in performance of work concerning administrative operations.
-provide training to the staff within the areas of Quality, evaluate their performance and provide feedback
to the employees and management.
-Conduct the employee satisfaction surveys and measure the quality of services provided to the
employees with the objective of identifying further improvements and cost reduction.