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Loai Abdallah, Line 2 Escalation team in customer service

Loai Abdallah

Line 2 Escalation team in customer service·Teleperformance

Egypt

Bachelor's degree, Translation and Interpretation and literature and linguistics

Work experience

Total years of experience: 12 years, 3 months

Line 2 Escalation team in customer service

December 2014 - Present

Teleperformance

Cairo, Egypt

December 2014 - Present

I work as in escalation line as a supervisors taking calls helping and assisting customers in the field of telecommunications. The project is called Freedom which is a service provider company located in Canada, and they call us in Egypt to assist them with technical and billing issues.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Teaching Assistant (TA)

March 2014 - Present

October six univeristy

Cairo, Egypt

March 2014 - Present

I teach English subject in the Faculties of Computer Science and Dentistry, assigned by Faculty of Languages and translation.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

October 6 University

June 2013

June 2013

Bachelor's degree, Translation and Interpretation and literature and linguistics

Egypt

GPA (percentage): 83%

GPA (percentage): 83%

Graduated From Faculty of languages and translation English Section
View attachment

Skills

Windows XP Professional
Expert
Windows XP Professional
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Office XP
Expert
Microsoft Office XP
Expert
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WINDOWS XP
Beginner
MICROSOFT WINDOWS XP
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
VISTA
Beginner
VISTA
Beginner

Languages

English

Expert

Arabic

Native Speaker

Spanish

Beginner

Training and Certifications

Certifications
UN / Legal Interpretation

Hobbies and interests

poetry