يوسف فرحان

Senior Network Engineer |
Sayegh Group
● Designing and implementing network infrastructure, integrating security technologies to safeguard data and resources.
● Managing server operating systems, applying security enhancements and configurations to prevent breaches.
● Monitoring network and server performance, analyzing logs to detect security threats and implementing preventive measures.
● Providing training and awareness sessions to employees on information security best practices and cyber threat defense.
● Responding to security incidents promptly, containing threats and implementing necessary actions for resolution.
● Installing, configuring, and maintaining server operating systems (Windows Server, Linux) and software applications.
● Managing user accounts, permissions, and access controls to ensure data security and compliance with organizational policies.
● Monitoring system performance, diagnosing hardware and software issues, and implementing solutions to minimize downtime.
● Performing routine maintenance tasks such as backups, updates, and patches to keep systems up-to-date and secure.
● Implementing security measures such as firewalls, antivirus software, and intrusion detection systems to protect against cyber threats.
● Documenting system configurations, procedures, and troubleshooting steps for reference and training purposes.
● Collaborating with other IT teams to plan and implement system upgrades, migrations, and expansions.
● Providing technical support to end-users, troubleshooting hardware and software problems, and resolving issues in a timely manner.

 Troubleshooting and solving PC and Servers hardware and software problems,
(formatting, installing devices and components).
 Administration, Troubleshooting and installation for Microsoft windows server 2003 -
2012.
 Servers' Backup (Daily, Weekly and Monthly), Manual and Auto plan.
 Network planning and designing to apply any new updates on the infrastructure, from
cabling, network devices and systems, fully internal installation and support by our IT and
Technician teams.
 Removed malware, ransom ware and other threats from laptops and desktop systems.
 Removed and replaced malfunctioning components to correct hardware problems.

Senior Technical Support Engineer |
 Troubleshooting and solving PC and Servers hardware and software problems,
(formatting, installing devices and components).
 Administration, Troubleshooting and installation for Microsoft windows server 2003 -
2012.
 Servers' Backup (Daily, Weekly and Monthly), Manual and Auto plan.
 Network planning and designing to apply any new updates on the infrastructure, from
cabling, network devices and systems, fully internal installation and support by our IT and
Technician teams.
 Removed malware, ransom ware and other threats from laptops and desktop systems.
 Removed and replaced malfunctioning components to correct hardware problems.

Technical Support Engineer |
 Assisting customers with software and technical problems and resolving them promptly.
 Participating in system administration, including managing, configuring, fixing issues,
taking backups, and monitoring the network.
 Resolving issues that are hampering physical and network connectivity.
 Monitoring installation, supporting hardware and sorting out issues of software
applications.
 Testing systems, repairing routers and switches, configuring computer’s hardware and
software, and upgrading the network