Call Center Agent
le royal hotel
Total des années d'expérience :11 years, 7 Mois
• Register Clients reservation on the system
• Customer service for all restaurant related to the hotel - Jihan Restaurant Persian cuisine
receiving calls Giving all the required information to the patient Book appointments and confirm appointments Send lab results Data Entry Announcement of emergencies Reply to WhatsApp inquiries
• Answer phones and customer requests and complaints in an efficient manner
• Transfer calls to appropriate place
• Report to supervisor with any problems or suggestions to better work atmosphere
• Assist customers in a timely manner to avoid long waiting times
• Calm frustrated or upset customers by providing excellent and friendly service
• Placed phone calls offering customers high quality products and services
• Answered all customer questions and complaints in a professional manner
• Strived to meet a daily sales goal as an individual and a team
• Resolved escalated issues in an efficient and timely manner
• Addressed all email and voicemail inquires with priorities
• Reported daily progress on customer issues to the management
arts