Admission Manager
Hifu Egypt Center
Total years of experience :14 years, 7 Months
• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.
• Provides patients with information by explaining hospital admission policies, time of admission, room selection, tv and video rentals, telephone availability, cell phone restrictions; answering inquiries.
• Secures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.
• Prepares admission folders by gathering admission paperwork for scheduled patients.
• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; receiving payment and issuing receipts for TV and video rentals; accepting patient valuables; distributing patient information literature.
• Verifies patient identify by checking identification; preparing and placing identification band on patient.* Ensures patient's arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.
• Admits emergency room and maternity patients by obtaining information from family members; visiting emergency room, delivery room, or patient room.
• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards.
• Accomplishes admissions and hospital mission by completing related results as needed
• Ensure coordination of communication between patients and families and medical staff
• Provide patients and families with information on hospital services, procedures, and protocols
• Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers
• Respond to patient inquiries regarding physicians and services
• Create and maintain liaison with insurance companies to inquire about payable or paid claims
• Analyze and interpret patient account data and facilitate payments
• Post patient demographic and financial entries into the predefined hospital database
• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
• Teach patients to use healthcare equipment on their own or in a home environment
• Assist patients with problems associated with hospital registration and admission
• Compile financial data and perform financial analysis assessments of uninsured patients
• Provide support by establishing payment arrangements for uninsured or underinsured patients
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
• Perform crisis intervention duties with a view to facilitating resolutions
• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
• Effect change within the hospital system to ensure that patient experience is enhanced
• Suggest improvements to present hospital systems in a bid to make the system more workable
• Provide feedback to patients and families regarding their concerns and complaints
• Create a training schedule that includes all areas of practice, including commercial and residential security
• Build rapport with trainees and encourage them to develop trust in one another so they can rely on each other in the field
• Onboard new hires and train them in our policies and procedures
• Organize training sessions with customers in 1- and 3-day intensives
• Research and evaluate training software programs to automate the administrative functions of the department
• Order training supplies and materials to enhance instruction program
• Evaluate employees and identify weaknesses
• Identify training needs according to needs
• Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
• Recruit trainers
• Lead, teach, onboard and evaluate new trainers
• Make other trainers' schedules
• Build quarterly and annual training program
• Present all the technical and supply training requirements
• Oversee employee attendance and performance
• Track employee success and progress
• Manage the production of program marketing material in collaboration with marketing team
• Communicate all the training programs on a timely basis
• Prepare and deliver training courses
• Act as a front-line interface with customers of Mobinil Egypt.
• Role involves responding to customers over the phone and resolving their inquiries.
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Use the job tools (telephone and computer) effectively.
• Accuracy in handling all assigned tasks.
• Maintain professional work relationships with colleagues, supervisor and manager.
Accountant major : Prepares asset, liability, and capital account entries by compiling and analyzing account information. ... Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Substantiates financial transactions by auditing documents.
