Total Years of Experience: 7 Years, 6 Months
December 2021
To Present
Customer Service Superintendent
at Red Sea Gateway Terminal
Location :
Saudi Arabia - Jeddah
• Create reports and monitor the performance metrics for customer service.
• Leads, Identifies, and implements customer service process improvement.
• Handles more complex customer service issues.
• Maintain staff schedule, KPI, and evaluate the performance.
• Improves customer service quality results by studying, evaluating, and re-designing.
• Determines customer service requirements to manage face-to-face contact and front-desk team.
• Conducts surveys and forms focus groups to come up with corrective actions.
• Leads, Identifies, and implements customer service process improvement.
• Handles more complex customer service issues.
• Maintain staff schedule, KPI, and evaluate the performance.
• Improves customer service quality results by studying, evaluating, and re-designing.
• Determines customer service requirements to manage face-to-face contact and front-desk team.
• Conducts surveys and forms focus groups to come up with corrective actions.
August 2019
To December 2021
Sr. Officer - Key Account Operation, SABIC Account
at Bupa Arabia
Location :
Saudi Arabia - Jeddah
• Adding and deleting employees and dependents to the SABIC policy and printing the new cards.
• Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc.…), and replace the card with updated information.
• CCHI data upload.
• Receive inquiries from the members regarding their membership.
• Online claim submission through Bupa Arabia Channels or submit the claim in-person with the original documents to the claim department in Bupa Arabia head offices.
• Provide proper follow-up for ongoing and pending inquiries.
• Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.
• Receive, validate, and submit the client’s complaints to the proper channels.
• Provide clients with product benefits and coverage information.
• Aligning with another internal department to reach excellent customer satisfaction by completing timely transactions and answer client inquires.
• Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc.…), and replace the card with updated information.
• CCHI data upload.
• Receive inquiries from the members regarding their membership.
• Online claim submission through Bupa Arabia Channels or submit the claim in-person with the original documents to the claim department in Bupa Arabia head offices.
• Provide proper follow-up for ongoing and pending inquiries.
• Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.
• Receive, validate, and submit the client’s complaints to the proper channels.
• Provide clients with product benefits and coverage information.
• Aligning with another internal department to reach excellent customer satisfaction by completing timely transactions and answer client inquires.
December 2018
To August 2019
Sr.Officer - Hospital Delegates Support Services, SABIC Account
at Bupa Arabia
Location :
Saudi Arabia - Jeddah
• Follow the customer service procedures as outlined in the manual of the hospital to comply with the department’s procedures and standards.
• Supporting a thorough knowledge of all departments, our company network of hospitals, products, and services so that customers are provided accurate information on its provider and proceed with general queries with confidence.
• Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
• Work Successfully both individually and as part of a team to achieve both individual and department goals and objectives.
• Strive consistently to promote a positive team spirit.
• Participate in the team positively.
• Supporting a thorough knowledge of all departments, our company network of hospitals, products, and services so that customers are provided accurate information on its provider and proceed with general queries with confidence.
• Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
• Work Successfully both individually and as part of a team to achieve both individual and department goals and objectives.
• Strive consistently to promote a positive team spirit.
• Participate in the team positively.
May 2018
To December 2018
Store Manager
at Delta Marketing Company
Location :
Saudi Arabia - Jeddah
• Generate excellent service to ensure high levels of customer satisfaction.
• Encourage the sales team to meet sales objectives by training and mentoring staff.
• Innovate business strategies to attract new customers, expand store traffic, and enhance profitability.
• Answer to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Upgrade and arrange promotional material and in-store displays.
• Provide detailed reports on buying trends, customer requirements, and profits.
• Encourage the sales team to meet sales objectives by training and mentoring staff.
• Innovate business strategies to attract new customers, expand store traffic, and enhance profitability.
• Answer to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Upgrade and arrange promotional material and in-store displays.
• Provide detailed reports on buying trends, customer requirements, and profits.
May 2017
To April 2018
Sales Associate
at Delta Marketing Company
Location :
Saudi Arabia - Jeddah
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in-store sales.
• Superior product knowledge
• Directing customers to merchandise within the store.
• Increasing in-store sales.
• Superior product knowledge
January 2016
To May 2016
Sales Associate
at M. H. Alshaya Company - Saudi Arabia
Location :
Saudi Arabia - Jeddah
• Available for the customer at all time.
• Establishing eye contact & greeting the customer.
• Determine customer needs & assist the customer in a purchase decision.
• Mentioning new arrivals/styles to customers & make add-on sales.
• Guiding customers to alternative products in the absence of the product requested by.
• Establishing eye contact & greeting the customer.
• Determine customer needs & assist the customer in a purchase decision.
• Mentioning new arrivals/styles to customers & make add-on sales.
• Guiding customers to alternative products in the absence of the product requested by.
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