JALAL ALBALAWI

• Led the organization to achieve 100% SABAHI accreditation, ensuring full compliance with national
healthcare quality and patient safety standards.
• Transformed revenue cycle operations by reducing insurance claim rejection rates to near-zero,
significantly improving cash flow and billing efficiency.
• Led the end-to-end deployment of virtual healthcare services across multiple regions in Saudi Arabia,
acting as client representative and ensuring full compliance with Ministry of Health regulations.
• Drove business expansion and revenue growth strategies, acquiring new clients and maximizing value
from existing accounts.
• Established and managed end-to-end claims operations (insurance approvals, billing, and payer
coordination), enhancing operational efficiency and reducing processing delays.
• Built and led cross-functional teams (operations, claims, providers), implementing KPIs and performance
monitoring systems to drive continuous improvement.
• Managed vendor selection, tendering, and RFP processes, ensuring cost optimization and high-quality
service delivery.
• Developed project plans, budgets, and risk management frameworks, ensuring projects were delivered
on time, within scope, and aligned with strategic objectives.
• Optimized CRM and data management processes, improving reporting accuracy, operational efficiency,
and decision-making capabilities.

• Acted as the client representative for Tabuk Municipality PMO, overseeing contractor performance
across a full portfolio of municipal projects, including capital projects, operations, and maintenance
(O&M) across the Northern Region of Saudi Arabia.
• Managed the full project lifecycle (planning to closeout), ensuring delivery aligned with scope, cost,
time, quality, and safety objectives.
• Led the implementation of HSE policies and compliance frameworks in alignment with the National
Project Management Organization (NPMO) Mashroat standards.
• Monitored contractor performance and project execution, providing data-driven insights and
recommendations to enhance efficiency, compliance, and delivery outcomes.
• Played a key role in establishing and operating the PMO governance model for Tabuk region projects.
• Applied Total Quality Management (TQM) principles to improve quality standards, operational
performance, and stakeholder satisfaction.
• Coordinated with multiple stakeholders (government entities, contractors, consultants) to ensure
alignment, compliance, and seamless execution across all project

• Led business development operations across a portfolio of 10+ companies, aligning growth strategies
with overall corporate objectives and driving expansion across multiple sectors.
• Successfully established 3+ companies and food manufacturing facilities, overseeing setup, operational
readiness, and go-to-market execution.
• Designed and implemented Lean Manufacturing and Six Sigma frameworks across 5+ companies,
significantly improving operational efficiency, process effectiveness, and cost optimization.
• Developed and executed group-level business strategies, identifying new market opportunities,
launching new product lines, and driving revenue growth.
• Built and maintained strategic relationships with government entities, influencing regulatory
positioning and ensuring alignment with public policy and compliance requirements.
• Led cross-functional teams, providing mentorship and performance development, and embedding a
culture of continuous improvement and operational excellence.
• Established organizational policies, procedures, and KPI frameworks, enhancing governance,
accountability, and performance tracking across the group.
• Collaborated with executive leadership to support strategic planning, investment decisions, and
expansion initiatives.
• Launched new products supported by strong retail and marketing strategies, enhancing market
presence and customer reach.
• Managed project planning, budgeting, and resource allocation across multiple initiatives, ensuring
effective execution and alignment with strategic priorities.

• Supported the delivery of Six Sigma Green and Black Belt programs for both undergraduate
and graduate students.
• Delivered instructional sessions on process improvement methodologies, including DMAIC and
statistical analysis concepts.
• Simplified complex engineering and quality concepts, improving student comprehension and
engagement.
• Assisted in curriculum development, lesson planning, and academic coordination to ensure
effective course delivery.
• Provided mentoring and academic support to students, strengthening their understanding of
Lean and Six Sigma practices.
• Collaborated with faculty to maintain high standards of teaching quality and course
effectiveness.

تقديم الاستشارات الصناعية والادارية في الجودة الشاملة

System Expert Method Company for the Consultant Contract of the Municipality of Tabuk Jan 2020 - Aug 2021 Evaluating the project requirements for the Northern Region of Saudi Arabia and adhering to the project management methodology criteria. Collaborating with the teamto set up and run the systemfor the Tabuk regions Project Management Office (PMO). Ensuring applying total quality management (TQM) principles to help the company achieve high-quality standards and stakeholders satisfaction. Ensuring that all projects adhere to the standards and specifications for their safety both before and during project execution. Serving as a consultant to the project contractor, assisting with compliance with project and safety regulations. Maintaining and managing water and air permits by Environmental Protection Agency (EPA) guidelines for numerous industrial and commercial sites Recommending changes through rigorous analysis and data collecting while monitoring for improvements using Lean Manufacturing Principles. Conducting facility and construction site audits to verify Occupational Safety and Health Administration (OSHA) compliance and make sure occupational exposure limits are not exceeded Performing regular checks to ensure continued compliance with quality and safety standards and implementing the TQM philosophy to gain major competitive advantages in the industry.

Creating organizational procedures through planning. Assuring process effectiveness, teaching team members six sigma techniques, and managing the implementation of lean systems throughout the entire organization. Interacting with government associations on behalf of the organization to guarantee that it complies with their requirements (short and long-term). Ensuring that the organization has all of the permits needed to operate. Establishing a current review procedure for data transfer across companies. Creating and controlling a plan to teach and train the Six Sigma solutions to the organizations employees. Ensuring the effectiveness of process mapping. Preparing research and comparing process maps with actual circumstances. Establishing a strategy and putting Lean Manufacturing concepts and processes into practice. Helping members create and implement lean systems for their departments, process flows, and overall company strategy. Ensuring that departmental actions adhere to business culture and policy. Taking part in the planning and development stages of a project.

Making sure that the Engineering department is managed, developed, planned, and organized. Collaborating with the GM to achieve predetermined goals and ensuring that all equipment is frequently serviced and operating at maximum efficiency to meet production needs. Organizing the workshop and office of the maintenance department. Creating inventory controls and maintenance material orders. Realizing the equipments capabilities, sources, and contracts. Locating and evaluating possible third-party businesses to collaborate with on machinery repair projects. Identifying all of the companys equipment. Evaluating the team and the environment. Specifying needs (staff/tools). Developing strategies by the conclusion of the third month. Reviewing and adhering to ISO guidelines and regulations. Sending an email to suppliers for the introduction. Creating a schedule for each machines maintenance on the site. Attending the 8 AM daily operations meeting. Setting up separate meetings with the logistic manager, production manager, and quality assurance manager to establish rapport, learn more, gather data, and address upcoming difficulties.

Controlling the stock of office supplies and placing orders. Establishing a regular reporting schedule for costs and office budgets. Upkeeping and updating corporate databases. Setting up a file structure for crucial and private company documents. Responding to inquiries from customers and staff. Revising office regulations as necessary. Keeping a company calendar up to date and making appointments. Reserving conference rooms as needed. Sending out and keeping records of correspondence (e.g. letters, emails and packages). Creating reports and presentations using statistics as needed. Making travel and lodging arrangements. Planning internal and external events.

Designing effective experiments that maximize process learning and achieve process goals including cost, efficiency, and specification compliance.
Processing variation analysis is used to reduce variance and eliminate flaws in any process before attempting to enhance it.
Designing experiments (DOE) to determine the relationship between elements affecting a process and the output of that process, if necessary.
Managing cost-cutting programs from the divisional support function utilizing the Define, Measure, Analyze, Design, and Verify (DMAIC) process.
Creating a project planning database while managing productivity project plans and financial indicators utilizing the Define, Measure, Analyze, Design, and Verify (DMADV) approach.
Managing a cross-functional team of third-party logistics suppliers, customer support, and logistics, enhancing delivery-to-promise by lowering export documentation problems.

• Delivered two Six Sigma Black Belt projects across manufacturing facilities, achieving significant
improvements in operational performance and product quality.
• Increased production line efficiency from 45% to 85%, driving substantial gains in productivity and
throughput.
• Led the redesign of a critical sunroof component for a new Toyota vehicle model, improving product
specifications and manufacturing performance.
• Generated cost savings exceeding $10 million by reducing in-call rework and optimizing production
processes for new product launches.
• Applied advanced Six Sigma methodologies (DMAIC & DMADV) to analyze process variation, eliminate
defects, and enhance process capability.
• Designed and executed Design of Experiments (DOE) to identify key process drivers and optimize output
performance.
• Developed data-driven models and performance tracking systems to support continuous improvement
and financial impact analysis.

Managed and reviewed industrial permit applications for major projects, including environmental impact assessments (EIA), process flows, and technical specifications.

Issued and approved critical regulatory permits, including Permit to Construct (ECC) and Permit to Operate (EPO) for industrial facilities within Yanbu Industrial City.

Acted as a key liaison between regulatory authorities and industrial investors, ensuring full compliance with environmental and operational standards.

Conducted technical inspections and compliance audits across industrial facilities during construction and operational phases.

Contributed to environmental planning and industrial zoning, supporting the allocation of factory sites for new investors.

Participated in environmental incident investigations and provided recommendations to ensure regulatory compliance and risk mitigation.

• Managed and reviewed industrial permit applications for major projects, including environmental
impact assessments (EIA), process flows, and technical specifications.
• Issued and approved critical regulatory permits, including Permit to Construct (ECC) and Permit to
Operate (EPO) for industrial facilities within Yanbu Industrial City.
• Acted as a key liaison between regulatory authorities and industrial investors, ensuring full compliance
with environmental and operational standards.
• Conducted technical inspections and compliance audits across industrial facilities during construction
and operational phases.
• Contributed to environmental planning and industrial zoning, supporting the allocation of factory sites
for new investors.
• Participated in environmental incident investigations and provided recommendations to ensure
regulatory compliance and risk mitigation.
• Played a key role in reviewing and supporting major industrial projects, including petrochemical
facilities, ensuring alignment with Royal Commission regulations.