OPERATION MANAGER
Mzn business solutions
Total years of experience :8 years, 5 Months
Drove continuous operational improvement, developing quality tools. Facilitated seamless running of operations by serving as a link between management and staff. Developed, recommended and implemented strategies to improve employee work quality and speed. Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity. Examined problem-solving strategies, highlighting development opportunities to improve organisational operations. Reduced costs and improved operations by analysing processes and customer feedback. Supported company growth by working constructively with sales team members, generating new business opportunities. Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules.
Planned logistical operations for safe transportation, storage and sale of goods. Maintained detailed and current records of inventory, personnel activities and business finances. Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency. Managed stock within set minimum and maximum levels to serve customers without over-extending finances. Ensured visually appealing, effective product displays using proven experience in visual merchandising. Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
Led and motivated sales team to meet and exceed sales goals. Managed staff scheduling and payroll to optimise performance. Wrote order supply requests to replenish merchandise. Stocked and restocked inventory upon shipment receipt. Opened new store location and assisted in recruiting and training new staff.
Increased customer satisfaction by greeting visitors promptly and professionally. Drove customer feedback to deliver information to management for corrective action. Mentored team on effective upselling and cross-selling techniques.
Prepared products for sales floor and created appealing product displays. Completed purchases with cash, credit and debit payment methods. Explained information about quality, value and style of products to influence customer buying decisions. Assisted customers with product selection, sales, and returns. Replenished floor stock and processed shipments to provide product availability for customers.