Ammar Abdalla

- Guided sales presentations using market analysis tools to effectively
showcase product benefits.

• Oversaw data analysis processes to identify trends and inform
strategic decision-making.

• Implemented quality control measures that enhanced service delivery
standards across multiple departments.

• Led cross-functional teams to align operational strategies with
business objectives and client needs.

- Led end-to-end delivery of hospitality and enterprise solutions,
including Oracle Hospitality, NetSuite ERP, CaterSoft, Glownet, and Wi
Q platforms.

• Consulted with clients across F&B and hospitality sectors to analyze
business needs and design scalable, integrated system architectures.

• Managed full project lifecycle: pre-sales, solution design,
implementation, integration, and post-go-live support.

• Delivered seamless integrations across POS, ERP, payment gateways,
and digital ordering systems, improving operational efficiency and
data visibility.

• Conducted high-impact product demonstrations and solution
presentations, contributing to revenue growth and successful deal
closures.

• Managed and supported a portfolio of multi-unit clients, ensuring
continuous optimization and long-term customer success.

• Collaborated with cross-functional teams to deliver complex
deployments on time and aligned with business objectives.

• Acted as a trusted advisor to clients, strengthening relationships and
driving upsell and cross-sell opportunities.

• Managed a portfolio of key accounts, ensuring consistent
communication and relationship building.

• Organized product demonstrations at client sites to showcase features
and benefits of offerings.

• Ensured compliance with all relevant laws and regulations related to
selling processes.

• Generated leads through cold calling prospective clients and attending
industry events.

• Researched industry news and developments to maintain an up-to
date understanding of market.

• Represented brand during special events, customer interactions and
sales.

• Arranged in-person meetings and visited with clients to improve
success of sales pitches.

•- Developed strong relationships with clients to grow business
networks.

- Ensured all aftersales activities, customer requests, and service processes were aligned with company standards and customer success objectives.

- Maintained accurate records of customer interactions, training sessions, support requests, and follow-up activities to ensure service continuity and relationship management.

- Managed customer relationships and ensured high levels of client satisfaction through continuous aftersales support and proactive communication.

- Provided ongoing customer success support by troubleshooting issues, resolving service concerns, and coordinating with technical teams for timely solutions.

• Guided sales presentations using market analysis tools to effectively
showcase product benefits.
• Oversaw data analysis processes to identify trends and inform
strategic decision-making.
• Implemented quality control measures that enhanced service delivery
standards across multiple departments.
• Led cross-functional teams to align operational strategies with
business objectives and client needs.
• Led end-to-end delivery of hospitality and enterprise solutions,
including Oracle Hospitality, NetSuite ERP, CaterSoft, Glownet, and Wi
Q platforms.
• Consulted with clients across F&B and hospitality sectors to analyze
business needs and design scalable, integrated system architectures.
• Managed full project lifecycle: pre-sales, solution design,
implementation, integration, and post-go-live support.
• Delivered seamless integrations across POS, ERP, payment gateways,
and digital ordering systems, improving operational efficiency and
data visibility.
• Conducted high-impact product demonstrations and solution
presentations, contributing to revenue growth and successful deal
closures.
• Managed and supported a portfolio of multi-unit clients, ensuring
continuous optimization and long-term customer success.
• Collaborated with cross-functional teams to deliver complex
deployments on time and aligned with business objectives.
• Acted as a trusted advisor to clients, strengthening relationships and
driving upsell and cross-sell opportunities.
• Managed a portfolio of key accounts, ensuring consistent
communication and relationship building. Profit target achievement Business process improvement
• Organized product demonstrations at client sites to showcase features
and benefits of offerings.
• Ensured compliance with all relevant laws and regulations related to
selling processes.
• Generated leads through cold calling prospective clients and attending
industry events.
• Researched industry news and developments to maintain an up-to
date understanding of market.
• Represented brand during special events, customer interactions and
sales.
• Arranged in-person meetings and visited with clients to improve
success of sales pitches.
• Developed strong relationships with clients to grow business
networks.
- Managed customer relationships and ensured high levels of client satisfaction through continuous aftersales support and proactive communication.
- Provided ongoing customer success support by troubleshooting issues, resolving service concerns, and coordinating with technical teams for timely solutions.
- Monitored customer feedback and service performance to identify improvement opportunities and enhance overall client satisfaction

-Selling Oracle Hospitality Solutions & Sun System for long-term services by creating compelling sales propositions, meeting new clients, and fostering good relationships with clients to sustain future sales
- Conducting research on the competitions services
- Identifying opportunities to turn problems into solutions Hospitality solutions
- Marketing strategies of social media.
- Encouraged customers to make additional purchases and suggested relevant items.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Greeted customers and provided exceptional customer service.
- Cultivated relationships with new and existing customers to drive sales.
- Used product knowledge for handling objections.
- Built relationships with potential customers by providing helpful advice on product selection.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Provided technical support to customers when needed.
- Negotiated contracts with clients to maximize revenue potential.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Organized meetings between clients and internal departments as needed.
- Conducted market research to identify potential customers.
- Streamlined processes for greater efficiency and cost savings.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Evaluate current marketing tactics, identify needs of the business and help to develop business goals.
- Research market trends and investigate the performance of competitor companies.
- Establishing the companys primary mission, values, vision and message.
- Create a new, comprehensive marketing plan for businesss products and/or services to expand advertising and increase sales.
- Research customer satisfaction and track metrics such as social media engagement, customer traffic and lead-to- sale conversion ratios.
- Predict consumer psychology and behavior to identify particular tactics to reach target audiences.
- Adjust marketing strategies as needed, overcome sales challenges and resolve any marketing or public relations issues that arise.
- Measure customer loyalty and develop and implement a customer retention strategy.
- Provided ongoing customer success support by troubleshooting issues, resolving service concerns, and coordinating with technical teams for timely solutions.
- Maintained accurate records of customer interactions, training sessions, support requests, and follow-up activities to ensure service continuity and relationship management.
- Managed customer relationships and ensured high levels of client satisfaction through continuous aftersales support and proactive communication.

Dynamic sales leader with proven expertise driving property
management system adoption across the hospitality sector in Saudi
Arabia and the broader EMEA region. Recognized for delivering
impactful, client-focused product demonstrations that are
meticulously tailored to each customers specific operational
requirements. Highly skilled in needs analysis, solution presentation,
and developing strategic partnerships built on trust and mutual
growth. Committed to empowering clients to maximize the value of
RMS Cloud through insightful, need-based demos and dedicated post-
sale support.

• Managed customer accounts and customer relationships.
Established relationships with key customers, providing personalized
service and support.

• Provided coaching and feedback to staff on an ongoing basis in order
to improve job performance.

• Implemented customer loyalty programs to increase customer
retention.

• Maintained up-to-date knowledge of industry developments through
research activities and networking events.

• Built partnerships with third-party vendors to expand sales
opportunities.

• Researched market trends to remain current with industry and
competitor information.

• Created reports on performance metrics including revenue, profit
margins, and conversion rates.

• Developed and implemented effective sales strategies to drive
revenue growth.

• Developed sales team through motivation, counseling and product
knowledge education.

• Represented company at trade association meetings to promote
products.

• Developed comprehensive reports on account metrics, facilitating
informed decision-making for stakeholders.

• Dynamic sales leader with proven expertise driving property
management system adoption across the hospitality sector in Saudi
Arabia and the broader EMEA region. Recognized for delivering
impactful, client-focused product demonstrations that are
meticulously tailored to each customers specific operational
requirements. Highly skilled in needs analysis, solution presentation,
and developing strategic partnerships built on trust and mutual
growth. Committed to empowering clients to maximize the value of
RMS Cloud through insightful, need-based demos and dedicated post
sale support.
• Managed customer accounts and customer relationships.
• Established relationships with key customers, providing personalized
service and support.
• Provided coaching and feedback to staff on an ongoing basis in order
to improve job performance.
• Implemented customer loyalty programs to increase customer
retention.
• Maintained up-to-date knowledge of industry developments through
research activities and networking events.
• Built partnerships with third-party vendors to expand sales
opportunities.
• Researched market trends to remain current with industry and
competitor information.
• Created reports on performance metrics including revenue, profit
margins, and conversion rates.
• Developed and implemented effective sales strategies to drive
revenue growth.
• Developed sales team through motivation, counseling and product
knowledge education.
• Represented company at trade association meetings to promote
products.
• Developed comprehensive reports on account metrics, facilitating
informed decision-making for stakeholders.
• Increased client satisfaction scores by implementing proactive
communication strategies and feedback loops.
• Resolved complex customer issues in a timely manner while
maintaining positive relationships with clients.

• Conducting research on the competitions services.
• Identifying opportunities to turn problems into solutions.
• Providing technical product knowledge and helping educate
customers on the adoption and operations of Oracle Hospitality
solutions.
Marketing strategies of social media.
Encouraged customers to make additional purchases and suggested
relevant items.
Placed special orders, submitted online orders, or contacted other
stores to find desired items.
Greeted customers and provided exceptional customer service.
Selling Oracle Hospitality Solutions & Infor-Sun System for long-term
services by creating compelling sales propositions, meeting new
clients, and fostering good relationships with clients to sustain future
sales.
Utilized CRM systems to track client interactions and manage follow
up activities effectively.
Managed key customer accounts, ensuring alignment with their needs
and proactive service delivery.
Implemented a customer feedback loop, enhancing service quality and
client satisfaction ratings.
Built positive rapport with customers by responding promptly to their
inquiries via email or telephone.
Identified opportunities for cross-selling additional products and
services relevant to customers needs.
Monitored customer feedback and service performance to identify improvement opportunities and enhance overall client satisfaction.
Managed customer relationships and ensured high levels of client satisfaction through continuous aftersales support and proactive communication.
Provided ongoing customer success support by troubleshooting issues, resolving service concerns, and coordinating with technical teams for timely solutions.

Restaurant GM responsible for leading and managing 10 locations: -developing marketing strategies, recruiting and training restaurant staff, overseeing food quality, and creating online menus for delivery service partners
- Creating and managing budget
- Implementing growth strategies
- Overseeing daily business operations Developing and implementing growth strategies Training low-level managers and staff
- Creating and managing budgets Improving revenue
- Hiring employees
-Evaluating performance and productivity
- Analyzing accounting and financial data.
- Monitored store performance and identified opportunities for improvement.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Built and maintained relationships with vendors and suppliers.
- Developed long and short-range financial objectives, supporting company mission statement.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Analyzed financial data and prepared reports for senior management team.
- Utilized data analytics tools to evaluate marketing campaigns effectiveness and ROI.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Used customer feedback for improving operations and building brand loyalty.
- Planned, coordinated and oversaw company events and promotions.
- Created policies, procedures and guidelines for staff members daily operations.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Led cross-functional teams to develop new products and services according to customer needs.
- Ensured compliance with regulatory standards by monitoring internal processes.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used computerized inventory system to plan and manage adequate inventory levels.

• Creating and managing budget.
• Implementing growth strategies.
• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training low-level managers and staff.
• Creating and managing budgets.
• Improving revenue.
• Hiring employees.
• Evaluating performance and productivity.
• Analyzing accounting and financial data.
•
Monitored store performance and identified opportunities for
improvement.
Implemented and maintained open-door communication system,
reaching employees across department lines.
Built and maintained relationships with vendors and suppliers.
Developed long and short-range financial objectives, supporting
company mission statement.
Maintained positive relationships with key stakeholders including
customers, suppliers and partners.
Managed customer service teams to ensure quality customer
satisfaction and increase customer loyalty.
Analyzed financial data and prepared reports for senior management
team.
Utilized data analytics tools to evaluate marketing campaigns
effectiveness and ROI.
Provided coaching and mentoring support for employees at all levels
of the organization.
Prepared financial reports, clearly explaining operational
effectiveness, trends and variances.
Used customer feedback for improving operations and building brand
loyalty.
Planned, coordinated and oversaw company events and promotions.
Created policies, procedures and guidelines for staff members daily
operations.
Assessed team member performance through formal reviews leading
to promotions or terminations as necessary.
Led cross-functional teams to develop new products and services
according to customer needs.
Ensured compliance with regulatory standards by monitoring internal
processes.
Executed sales and operational activities, producing results that met
or exceeded business plan.
Developed strategies to improve operational efficiency, reduce costs
and maximize profitability.
Used computerized inventory system to plan and manage adequate
inventory levels.
Restaurant GM responsible for leading and managing 10 locations:
developing marketing strategies, recruiting and training restaurant
staff, overseeing food quality, and creating online menus for delivery
service partners.

Selling Oracle Hospitality Solutions for long-term services by creating compelling sales propositions, meeting new clients, and fostering good relationships with clients to sustain future sales
- Conducting research on the competitions services.
- Identifying opportunities to turn problems into solutions.
- Providing initial implementation and configuration services on-site and remotely for new and existing customers
- Providing technical product knowledge and helping educate customers on the adoption and operations of Oracle Hospitality solutions.
As a field sales consultant, I was the face of our organization, helping our clients to enhance productivity and deliver the right hospitality solutions for hotels and the F&B sector.

• Selling Oracle Hospitality Solutions for long-term services by creating
compelling sales propositions, meeting new clients, and fostering
good relationships with clients to sustain future sales.
• Conducting research on the competitions services.
• Identifying opportunities to turn problems into solutions.
•
•
•
Providing initial implementation and configuration services on-site and
remotely for new and existing customers.
Providing technical product knowledge and helping educate
customers on the adoption and operations of Oracle Hospitality
solutions.
As a field sales consultant, I was the face of our organization, helping
our clients to enhance productivity and deliver the right hospitality
solutions for hotels and the F&B sector.
Established long-term relationships with key stakeholders within the
industry.
Created reports outlining customer feedback, sales performance
metrics, and other relevant data points.
Managed a portfolio of accounts while ensuring that deadlines were
met in a timely manner.
Assisted in developing strategies for increasing revenue by leveraging
existing resources.
Negotiated contracts with clients while keeping company policies in
mind.
Responded promptly to customer inquiries via phone calls or emails.
Negotiated contract terms with customers and stakeholders and
closed agreements to increase revenue.
Developed and maintained relationships with key accounts to ensure
customer satisfaction.
Advised clients on best practices for product utilization in order to
increase efficiency.
Utilized problem-solving skills when dealing with difficult customers.
Analyzed sales data to identify trends, opportunities and risks.
Managed a portfolio of accounts by providing timely support and
guidance.
Analyzed market trends and competitor information to identify new
opportunities for growth.
Performed sales activities such as cold-calling, prospecting, lead
generation, account management.
• Selling Oracle Hospitality Solutions for long-term services by creating
compelling sales propositions, meeting new clients, and fostering
good relationships with clients to sustain future sales.
Provided ongoing customer success support by troubleshooting issues, resolving service concerns, and coordinating with technical teams for timely solutions.
Managed customer relationships and ensured high levels of client satisfaction through continuous aftersales support and proactive communication.
Ensured all aftersales activities, customer requests, and service processes were aligned with company standards and customer success objectives.

Aiding the procurement of new franchise locations and overseeing the construction process to prepare new locations. Managing real
estate functions for newly developed and current locations in the Riyadh area. Negotiating and explaining leasing contract terms to site
owners. Conducting feasibility studies and completion of necessary documents for site acquisition.

• Negotiating and explaining leasing contract terms to site owners.
Managing real estate functions for newly developed and current
locations in the Riyadh area.

• Negotiating and explaining leasing contract terms to site owners.
Conducting feasibility studies and completion of necessary documents
for site acquisition.

• Monitored performance metrics and identified areas for improvement
in the operations process.

• Collaborated with the management team on short-term and long-term
goals for the organization.

• Utilized problem-solving skills to identify and resolve issues with
efficiency.

• Coordinated with stakeholders from different departments to facilitate
smooth operations.

• Created reports and presentations on operational performance for
senior management review.

• Resolved conflicts between different departments within the
organization in an efficient manner.

• Assisted in developing budgets, forecasting resources, and setting up
timelines for the department.

• Investigated deficiencies and problems, recommending changes to
drive improvements.

• Aiding the procurement of new franchise locations and overseeing the
construction process to prepare new locations.

• Performed quality control inspections to test the efficacy of
networking systems of newly constructed buildings.
• Documented hardware configurations, processes and procedures
according to established standards.
• Actively participated in team meetings providing feedback on current
projects as well as suggestions for improvement.
• Managed multiple tasks simultaneously while adhering to strict
deadlines.
• Repairing and extending computer networking cable lines and
cabinets for data, telephone, security cameras, and access doors for
commercial and municipal construction projects.

Directed and coordinated the planning, organizing, and training, necessary to achieve objectives in sales, profitability, employee
retention, guest service satisfaction, food and beverage quality, cleanliness, and sanitation.

• Maintained professional working relationships and promoted open
lines of communication with staff.
• Resolved customer issues quickly and professionally while maintaining
high customer satisfaction ratings.
• Provided employees with guidance in handling difficult problems or in
resolving escalated complaints or disputes.
• Measured staff and process productivity and utilized results to make
helpful equipment and staffing adjustments.
• Identified opportunities for increasing productivity through increased
automation or other strategies.
• Directed and coordinated the planning, organizing, and training
necessary to achieve objectives in sales, profitability, employee
retention, guest service satisfaction, food and beverage quality,
cleanliness, and sanitation.

Served as the Lead Manager on Duty and directed all property operations during the overnight shift. Ensured that the highest levels of hospitality and service were provided during the overnight shift. Directed, monitored, and assisted the overnight staff.

• Conducted regular inventory checks to ensure adequate stock levels
throughout the night.
•
Generated weekly reports on sales volume, occupancy rates, staffing
levels and other relevant data points for management review.
Managed employee scheduling and payroll activities during overnight
shifts.
Trained new hires on operational procedures, policies and best
practices for working the night shift.
Ensured that the highest levels of hospitality and service were
provided during the overnight shift.
Directed, monitored, and assisted the overnight staff.
Communicated with managers regarding staffing levels and team
member performance.
Maintained a safe environment by enforcing security protocols and
responding to emergency situations.
• Utilized problem-solving techniques to address challenges with
customers or employees during the overnight shift.
• Worked with leadership team to identify and implement action plans
to prevent reoccurrence of customer issues.
• Served as the Lead Manager on duty and directed all property
operations during the overnight shift.