هشام الغزال

Direct the sales team of MENA region and provides leadership towards the achievement of maximum profitability and growth in line with Company Vision and Values.

Responsible for the development and performance of all sales activities in the assigned area.

Responsible for New Business Development in the area via prospecting, qualifying, presenting and selling our services.

Advising the sales representatives on ways to improve their sales performance and their time management.

Streamline internal process to optimize leads generation in between sales channels and enhance the e-Commerce customer life cycle program.

Develop all crowdsource activities in the assigned area.

Responsible for all related issues to establish new services and hire necessary team as per management approvals within MENA.

Develop and promote new products and services, as they made available.

Building partnership with external E-commerce stakeholders to create demand and sales lead generation.

Building partnership with external E-commerce stakeholders to create demand and sales lead generation.

Work closely with internal stakeholders (Customer Service, IT, Operations, Commercial, Finance) to ensure proper communication of clients’ needs and ensure quality of service delivered.

Close collaboration with Finance to develop acceptable billing cycles and format of customers.

Review daily work for all crowdsource of E-commerce operations to ensure work is completed accurately.

Create consistent monthly performance and productivity reports for site regional managers.
Developing action plans to improve crowdsource process and coordinating with regional managers to prevent any courier process failures.

Perform root-cause analysis that help identify service gaps and assist operations in meeting objectives.

Compile and distribute weekly feedback to regional managers to improve service time and quality while increasing productivity.

Meet weekly with company chiefs and divisions directors to track work priorities and address issues.

Ensure agents are adhere to company standards and procedures.

Building the selection criteria.

Managing and maintaining registration page of crowdsource.

Building pending COD report.

Controlling pending COD by following with regional managers.

Providing the stations need of crowdsource around Saudi Arabia.

Creating short training course.

Doing advertisement in order to increase the numbers of crowdsource.

Involved to create the SOP of crowdsource to spread them to others countries.

Setting average for out for delivery shipments.
Monitor delivery percentage per couriers.

Take the necessary actions to increase the delivery percentage.

Preparation of analytical and statistical information, reports and presentations on losses, Damages, improper handling and packing.
Managing the loss or damage and updating preventive measures.

Improve the loss and damage percentage by applying strict measures aligned with the operational and financial aspects.

Controlling the lost shipments by Naqel employee and the crowdsource.

Building system to update the lost shipments by crowdsource.

- Maintenance customer problems and restore their confidence in the company.
- Increasing the number of shipments expected from customers with a plan with a certain schedule.
- Understand client requirements and coordinate with operations to implement them.
- Knowing the client's current and future directives and discussing them with management to implement them.
- Develop work with customers for internal and domestic shipping.
- Regular meetings with customers in order to improve quality and increase the number of shipments.
- Understand the requirements of the new shippers and their future directions.
- Explain the quality of service which Naqel provide to their shippers.

- Maintaining and growing the market share within a specific sales.
- Develop and execute sales and marketing plans.
- Use account plans to identify and deliver needs of - Customers to support the increase sales.
- Establish and initiate communication -
- Requirements within the targeted market.
- Maintain and update targeted customers.
- Build communication and distribution requirements.
- Ensure overall customer satisfaction and deliver necessary sales results.
- Building B2B business by bringing retailers customer.