Customer Care Representative
Training Concepts Institute (Wall Street English)
مجموع سنوات الخبرة :3 years, 2 أشهر
- Booking and rescheduling and following up the client
- Receiving clients calls and distributing accordingly
- Sending weekly highlights and updates
- Managing weekly sales and distributing leads
- Giving first and second introductory lessons to students
- Sending daily reminders for classes and special events
- Verifying the certificates and verifying the data before sending them to the concerned authority for issuance
- Administration work by booking appointment and manage them
- Check appointment by ID number and register arrived to the patient
- Greeting patient, visitors and staff
- Directing the patient to their correct path to the desired clinic
- Organized the clinic
On Job Training:
- Create Arabic and English memo by using Word and Excel shared file
- Receive final evaluate for trainees and submit it to the manager to closed their files
- Modify files with the addition of attachments and required paper
- Received calls and visitors and help them
- Office work requires checking and validating before sending
- Use share excel files to make requests for each order by using the data
- Make certificates on Microsoft Publisher and print them