Enterprise Account Manager
Bayt.com
مجموع سنوات الخبرة :4 years, 3 أشهر
•Initiate and develop strong relationships with assigned verified lead list of companies
•Expand the Enterprise client database through market research and prospecting
•Expand market share by acquiring enterprise companies that have no significant revenue expenditure with Byt.com by selling Bayt.com`s products and services
•Expand customer share with growing client portfolio through consulting with existing clients
•Effectively manage business in Enterprise database through a solution-oriented selling approach
•Determine customers` needs and prepare proposals to sell services that address their needs
•Give demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy
•Engage in creative solution selling to revise and expand Bayt.com`s services offering to meet the changing needs of local enterprise
•Track monthly sales and accurately forecast sales for a rolling 90-day advance period
•Liaise between IT, Online Ad sales, and the client to ensure effective fulfillment of various online solutions
•Manage the training, usage, and follow-up queries with the client through the supervision of the assigned Product Specialist
•Track all sales, communication, and opportunities in the CRM system
•Responsible for improving customer retention through programs and services provided to the customer.
•Actively listen to customers and provide them with solutions that meet or exceed what they need.
•Explaining and demo all digital products of Bayt.com in person or online.
•Increasing Bayt.com's product portfolio per customer through active sales by constantly working to improve the customer care experience, create engagement, and facilitate organic growth.
•Taking ownership of customers’ issues and following problems through to resolution.
•Creating communications to keep customers in the know on current offers, pricing, support concerts, or any changes.
•Determine customers' recruitment needs and prepare proposals to upgrade their experience.
•Identifying, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
•Ensuring coverage of my assigned stack through regular physical and telephonic meetings.
Skills: Talent Acquisition · Customer Retention · Operations Management · Analytical Skills · Sales · Executive Search · Business-to-Business (B2B) · Quality Assurance · Microsoft Office · Problem Solving · Time Management · Teamwork
•Marketing: Create promotional materials.
•Operation.
•Customer service: B2B, Merchants and store owners.
•Translations: Contracts, Privacy and usage policies, user agreements, presentations, and documents.
•Design.
•Quality assurance.
•Data collection.
Skills: Business-to-Business (B2B) · Adobe Photoshop · Photopea · Quality Assurance · Translation · Customer Service · Legal Translation
•Managing large amounts of inbound calls in a timely manner.
• Following call center scripts when handling different topics.
• Identifying customers' needs.
• Clarify information.
• Research every issue and provide solutions.
Teaching English as a Second or Foreign Language/ESL Language Instructor