Admin, Quality Control
SAED company
Total des années d'expérience :4 years, 6 Mois
Monitoring the level of customer satisfaction.
Review calls of sales and customer care staff to improve and develop their skills.
Direct other departments when troubleshooting any errors to improve quality.
Review automation processes to ensure they are running according to the required procedures.
Admin, B2C Client Care
- Help to manage current customer account.
- Recording customer request or complains into the system.
- Deal with Operation team to hire the maids for the client.
- Solve customer problem and help resolve it.
- contact with the clients to collect overdue amounts.
Contact customers to inform them about the company's products and services.
Answer customer questions about products and services.
Follow up and enter customer information and update it periodically in the institution's databases.
خريجة بكالوريوس علم نفس بمعدل 3.66