Customer Service - Chat Support (TEMP)
Noon.com
Total years of experience :6 years, 8 Months
Directly interacted with customers to deliver mail, packages, and
order goods through Hubspot -ZOHO CRM System.
• Handled calls to address customer inquiries and concerns.
Assisted with email-based and phone support too Fielded
Experienced Content Moderator almost for two years of experience in filtering apps from any violations and making reports of any process.
Served users in a friendly, efficient manner following outlined steps of service
Handled inbound customer chat conversations through Monday CRM
Handled inbound and outbound customer inquires and
complaints
•
Reduced call waiting times by managing more inbound and
outbound calls than the company average.
•
Optimized call center queues by suggesting improvements to IVR
system based on customer feedback
A highly effective customer sales rep indoor service
• Assisted all customers with questions and orders.
Monitored orders and delivered status updates to customers
regarding arrivals.
•
Continuously updated with new offers promotional options,
sales policies, and ads of the company to make a good upselling
on it Emphasized product specifications to meet customer needs
According to my study, I've guided groups of tourists on tours
Trained apprentice guides to educate on information to present
to tourists and travelers.
•
Developed tour programming to enhance guest experiences.•
Built personal relationships with guests to promote positive
experiences
degree:
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