Sales And Customer Service Representative
NAQEL Express
مجموع سنوات الخبرة :8 years, 3 أشهر
• Confirm booking with line/agent/vendors on confirmed rates.
• Get booking schedule.
• Update customers daily basis.
• Follow up on clearance with agent/ our operations team.
• Keep tracking until shipment deliver and update customer
• If any additional cost occurs update pricing and customer
Accomplishments:
• Expertise in managing business development activities & established & prolonged business relations with clients.
• Played vital role in generating organization`s annual reports.
• Promoted from Administrative Assistant to Social Program Supervisor.
• Planned & organized various training programs for the team members.
Key Responsibilities:
• Managed a gamut of activities including market survey; conceptualized & implemented event promotional activities in adhering to prescribed budget such as hoardings.
• Devised and established strategies and targets for the department along with a survey to accomplish community services related requirements.
• Streamlined the entire process of clinching event deals from initial pitch, presentation, negotiations & closures.
• Performed activities related to vendor management and budget planning; implemented systems & processes including finalization of technical specifications, procurement, scheduling, progress monitoring, site management and manpower planning; managed price negotiations
• Identified improvement areas & implemented measures to maximize customer satisfaction levels; ensured high quality services; conducted in-depth consumer analysis to determine the image of an event.
• Developed positive relationships with prospective and current society, managed significant accounts.
Diploma in Computer Application, Extensive Training Academy (Oct 2014)
Diploma in Professional Electronic and Direct Training, Canad Global Center (Nov 2013)
Bachelor degree of Science in Physics, King Salman Bin Abdulaziz University (2012)