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Mohamed Mahmoud, OPERATIONS SUPERVISOR & TRAINING SPECIALIST

Mohamed Mahmoud

OPERATIONS SUPERVISOR & TRAINING SPECIALIST·Erada Microfinance company

Egypt

Master's degree, Communication And Information

Work experience

Total years of experience: 7 years, 7 months

OPERATIONS SUPERVISOR & TRAINING SPECIALIST

November 2023 - July 2025

Erada Microfinance company

Kafr El Sheikh, Egypt

November 2023 - July 2025

• Supervised daily operations, monitored KPIs, and implemented process improvements to enhance efficiency
and reduce costs.
• Reported directly to COO, ensuring compliance with company policies, procedures, and operational
standards.
• Managed budgets, settled monthly branch accounts, and maintained profitability across operations.
• Designed and delivered annual training programs, manuals, and digital content tailored to career
development needs.
• Assessed training effectiveness, tracked skill adoption, and improved employee performance and retention.
• Analyzed operational data, maintained inventory, and supported HR development and workforce planning.
Company industry:
Financial Services
Job role:
Finance and Investment

TRAINING SPECIALIST

June 2023 - December 2023

Modern Sphinx Company for Studies and Training

Cairo, Egypt

June 2023 - December 2023

• Delivered technical and professional training programs in ICDL, computer networks, programming
fundamentals, SPSS, and data analysis.
• Supervised graduation projects, designed assessments, and evaluated learner performance to ensure
academic and training standards.
• Conducted training needs analysis (TNA) and developed customized learning plans aligned with
organizational objectives.
• Designed, developed, and facilitated training programs using blended learning methods (classroom training,
e-learning, and workshops).
• Partnered with subject matter experts and stakeholders to create accurate, engaging, and up-to-date
training content.
• Measured training effectiveness through assessments, surveys, and feedback, and implemented continuous
learning improvements.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

TEACHING ASSISTANT

October 2019 - November 2023

October High Institute for Engineering & Technology

Cairo, Egypt

October 2019 - November 2023

• Delivered lectures, tutorials, and lab sessions in subjects including computer networks (CCNA, MCSA),
programming (C, C++, Python), databases (MS Access, SQL Server), SPSS, operations research, project
management, and systems analysis & design.
• Assisted faculty members in preparing course materials, lesson plans, laboratory content, and learning
resources.
• Supervised and guided students in graduation projects, ensuring academic standards and practical
application.
• Designed, proctored, and graded exams, assignments, and projects while providing constructive feedback to
improve student performance.
• Conducted academic advising, office hours, and small group sessions to support student learning and
engagement.
• Coordinated classroom activities, managed course communications (Canvas LMS), and monitored
attendance and participation.
• Contributed to curriculum development by recommending updates to course content and instructional
methods.
Company industry:
Higher Education
Job role:
Teaching and Academics

DATA ENTRY

January 2018 - October 2019

Modern Sphinx Company for Studies and Training

Cairo, Egypt

January 2018 - October 2019

• Entered, updated, and maintained client and organizational data across digital databases and spreadsheets.
• Verified, corrected, and cleaned outdated or inaccurate records to ensure data integrity and accuracy.
• Organized hard copy files and converted paper-based information into digital formats.
• Performed regular database backups, secured data, and supported cross-departmental data entry needs.
• Created spreadsheets and reports to track customer information, orders, and operational records.
• Provided administrative and technical support, operating office equipment (scanners, printers) and assisting
with high-volume data entry projects.
Company industry:
Training & Education Center
Job role:
Administration

Education

Cairo University GIZA, EGYPT

December 2026

December 2026

Master's degree, Communication And Information

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

BENI SUEF, EGYPT

June 2023

June 2023

Higher diploma, Computer Science

Egypt

GPA (percentage): 84%

GPA (percentage): 84%

Cairo University GIZA

May 2021

May 2021

Higher diploma, Computer Science

Egypt

GPA (percentage): 79.65%

GPA (percentage): 79.65%

October High Institute for Engineering & Technology GIZA

May 2019

May 2019

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 91.6%

GPA (percentage): 91.6%

Skills

Technical Support
Expert
Technical Support
Expert
Trainers
Expert
Trainers
Expert
Data Analysis
Expert
Data Analysis
Expert
Operation
Expert
Operation
Expert
Helpdesk
Expert
Helpdesk
Expert
Science
Intermediate
Science
Intermediate
sql
Intermediate
sql
Intermediate
البرمجة
Intermediate
البرمجة
Intermediate
system administration
Beginner
system administration
Beginner
التعلم السريع
Expert
التعلم السريع
Expert
office work
Expert
office work
Expert
العمل الجماعي
Expert
العمل الجماعي
Expert
office management
Intermediate
office management
Intermediate
اوفيس
Expert
اوفيس
Expert
windows server
Intermediate
windows server
Intermediate
windows 7
Expert
windows 7
Expert
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
operating systems
Intermediate
operating systems
Intermediate
pc networking
Intermediate
pc networking
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
teamwork
Intermediate
teamwork
Intermediate
office administration
Beginner
office administration
Beginner
programming
Intermediate
programming
Intermediate
Typing
Intermediate
Typing
Intermediate
Operation
Intermediate
Operation
Intermediate
Accounting
Beginner
Accounting
Beginner
windows 10
Intermediate
windows 10
Intermediate
windows 11
Intermediate
windows 11
Intermediate
Teacher Training
Intermediate
Teacher Training
Intermediate
VMware
Intermediate
VMware
Intermediate
Mail
Intermediate
Mail
Intermediate
Network Operations
Intermediate
Network Operations
Intermediate
Network Engineering
Intermediate
Network Engineering
Intermediate
Mobile
Intermediate
Mobile
Intermediate
Routers
Intermediate
Routers
Intermediate
Python
Beginner
Python
Beginner
Data Analysis
Intermediate
Data Analysis
Intermediate
Training
Intermediate
Training
Intermediate
Client Service
Intermediate
Client Service
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Education
Intermediate
Education
Intermediate
help desk
Beginner
help desk
Beginner
operation officer
Intermediate
operation officer
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Outlook
Intermediate
Outlook
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Management
Intermediate
Management
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Staff Training
Intermediate
Staff Training
Intermediate
Planning
Intermediate
Planning
Intermediate
Soft Skills
Intermediate
Soft Skills
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Installation
Intermediate
Installation
Intermediate
Desktop Support
Expert
Desktop Support
Expert
Data Input
Intermediate
Data Input
Intermediate
Sales
Intermediate
Sales
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
MIS Reporting
Intermediate
MIS Reporting
Intermediate
MIS
Intermediate
MIS
Intermediate
Project Management
Intermediate
Project Management
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

OHI

teaching

September 2019

Training and Certifications

Certifications
ICDL
Jul 2019
SQL
N+
A+
human development
PC MAINTENANCE
MCSA
CCNA
Training
SPSS
Cairo university
Data analysis
OHI
human development
ICT

Hobbies and interests

الكتابة
الجري
القراءة