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مشاري التميمي, Call Center Representative

مشاري التميمي

Call Center Representative·Extensya

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 7 years, 8 months

Call Center Representative

January 2026 - May 2026

Extensya

Jeddah, Saudi Arabia

January 2026 - May 2026

• Handled 60-80 inbound and outbound interactions daily via phone and email with 90%+ first-contact resolution
rate.
• De-escalated high-pressure customer situations using active listening and empathy, reducing repeat contacts.
• Coordinated with technical, billing, and operations teams to resolve complex issues and documented solutions for
knowledge base updates.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Event Coordinator

June 2018 - August 2025

University of Wisconsin-Milwaukee

South Milwaukee, United States

June 2018 - August 2025

Organized campus events and managed teams of 10+ volunteers.
Company industry:
Primary, Prep, & Secondary School
Job role:
Marketing and PR

Customer Service Agent

May 2024 - April 2025

Ask Me / Jeddah Airport

Jeddah, Saudi Arabia

May 2024 - April 2025

• Assisted 100+ international travelers daily with directions, flight info, and service requests in Arabic and English.
• Coordinated with airport teams to resolve passenger issues and minimize delays.
• Maintained 95%+ positive feedback by delivering consistent, calm, and accurate support under high-pressure
conditions.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant / Marketing Research Officer

November 2022 - August 2023

Alfaisal University

Riyadh, Saudi Arabia

November 2022 - August 2023

• Supported marketing campaigns on Google AdWords and social platforms, tracking engagement and reporting
results.
• Coordinated communication between program directors and prospective graduate students to improve enrollment
experience.
• Managed data entry and documentation for 200+ student applications.
Company industry:
Primary, Prep, & Secondary School

Amazon

September 2018 - February 2019

Amazon - Other locations

Milwaukie, United States

September 2018 - February 2019

Company industry:
Industrial Production
Job role:
Administration

Education

University of Wisconsin-Milwaukee

January 2019

January 2019

Bachelor's degree, Marketing

United States

University of Wisconsin Milwaukee

August 2018

August 2018

Bachelor's degree, Business Administration

United States

View attachment

Skills

Business Review
Expert
Business Review
Expert
Analyst Relations
Expert
Analyst Relations
Expert
Business Case
Expert
Business Case
Expert
B2B Marketing
Expert
B2B Marketing
Expert
Business Organization
Expert
Business Organization
Expert
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOOGLE ADSENSE
Intermediate
GOOGLE ADSENSE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Marketing Specialist
Six Sigma Green Belt