Senior Executive
NMC Specialty Hospital
Total years of experience :2 years, 5 Months
Monitored incoming emails and calls regularly.
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• Processed large amounts of data quickly and accurately through automated systems.
• Assisted with training new staff members on proper usage of software programs used within the department.
• Maintained high levels of confidentiality when dealing with sensitive information, as well as preparing security reports and interacting with the AD Police.
• Created content for websites, brochures and other promotional materials to attract potential customers.
• Managed social media accounts on various platforms such as Instagram and the hotel website to build brand awareness.
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• Adhered to all company policies and procedures when handling customer calls. Assisted other team members when needed in order to meet departmental goals.
• Effectively communicated with customers to resolve inquiries and complaints, while maintaining a high level of customer satisfaction. Performed data entry tasks accurately for effective record keeping processes.
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• Met performance goals and call center metrics in fast-paced performance setting.
• Answered phone calls and emails from clients to address questions, complaints, and needs.
• Implemented effective document control processes and follow up with patients within the Covid-19 pandemic.
• Maintained confidentiality at all times when handling sensitive material and documents.