Technical Support Engineer
E-Vision
Total years of experience :7 years, 6 Months
eVision is a leading software solution provider focused on Financial Transaction Management Software and
Service. helping clients with their financial transaction and cash management operations.
Software Installation. Research, diagnose, troubleshoot and identify solutions to resolve
customer issues.
Follow standard procedures for proper escalation (when required) of unresolved issues to the
appropriate internal teams.
Provide Users training on the usage of the software, best practices as it relates to the
application and specific business needs of the customer.
Configure, Install the network hardware devices( Routers- Switches- Access point - layer 3
switches-wireless controller)
Update and manage Virtual machines on the server
Egypt
Receive call and handle all technical inquiries related to ADSL service, Escalate the issues to the
responsible team.
Analyze the tickets and send samples to the responsible team to put the issue as a global
problem.
Handle all technical problems (ADSL-MOBILE-FIBER) from Telecom Egypt CSO and escalate the
problem to the responsible team.
Make visit to CST which has issues or installation the service for the first time(ADSL FIBER).
Configure and maintain the network hardware devices( Routers- Switches- Access point ).
Graduation Project - E HYPER
Make the core code for our GP using python such as all database operations also design the
database schema.
Design the GUI that the admin uses to make all operations in our system.