Ahmed Said, Help Desk

Ahmed Said

Help Desk

shawarma Factory

Location
Kuwait
Education
Bachelor's degree, Bachelor of Information Systems
Experience
6 years, 5 Months

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Work Experience

Total years of experience :6 years, 5 Months

Help Desk at shawarma Factory
  • Kuwait - Al Farawaniyah
  • My current job since August 2018

Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems

IT Help Desk at DMG Group
  • Egypt - Marsa Matruh
  • January 2018 to May 2019

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members

Education

Bachelor's degree, Bachelor of Information Systems
  • at Cairo University
  • May 2016

working in connecation and service

Specialties & Skills

Helpdesk
IT Technical Support
Computer Maintenance
System Maintenance
Network Building
Troubleshooting
Microsoft Office
Help Desk Support
Computer Hardware
System Deployment
Networking

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

English (Certificate)
Date Attended:
May 2018

Hobbies

  • مجال الانترنت والسيرفرات وتوصيل الشبكات الانترنت وبرمجتها
    لا يوجد اي انجاز ما عدا 13 عام من الخبرة في مجال الشبكات والتعامل علي الحاسوب وبرمجته