MohamdQais Dabbas

• Contacted potential and existing customers to promote company services and close sales
• Handled inbound and outbound calls professionally while building strong customer
relationships
• Explained products and services clearly, answered inquiries, and followed up on leads
• Achieved sales targets through telesales, direct communication, and persuasive selling
techniques
• Maintained customer records, updated sales information, and coordinated with the team to
improve results

• Handled high-volume inbound and outbound calls while maintaining KPI standards.
• Resolved technical and account-related issues using structured problem-solving.
• Applied de-escalation techniques to maintain customer satisfaction.

• Provided multi-channel support (phone & chat) for delivery inquiries.
• Coordinated with internal teams for timely issue resolution.

• Created and managed Facebook content aligned with brand messaging.
• Monitored engagement metrics to evaluate performance.

• Conducted outbound sales calls and achieved weekly sales targets.
• Maintained accurate customer records.

Handled inbound and outbound customer calls professionally and efficiently.

Assisted customers with inquiries, complaints, billing issues, and service requests.

Maintained detailed and accurate call records in CRM systems.

Resolved issues on the first call to ensure high customer satisfaction.

Met or exceeded key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rate.

Communicated clearly and empathetically with customers from diverse backgrounds.

Collaborated with team members and other departments to escalate and resolve complex issues.

• Managed billing and service-related inquiries.
• Escalated complex cases in compliance with company procedures.