Teena Dias

• Managed end-to-end recruitment lifecycle, including sourcing, screening,
interviewing, and onboarding of candidates across multiple business units.
• Partnered with hiring managers to understand workforce requirements
and design tailored recruitment strategies.
• Utilized Applicant Tracking Systems (ATS) and recruitment tools to
manage candidate pipelines effectively.
• Coordinated with cross-functional teams to ensure smooth interview
scheduling and candidate experience.
• Maintained recruitment metrics and prepared regular reports to track
hiring progress against targets.
• Ensured adherence to diversity, equity, and inclusion (DEI) practices in
hiring processes.
• Built and maintained talent pools for future hiring needs.

• Provided technical and customer support through voice and chat
channels.
• Assisted customers with troubleshooting and issue resolution.
• Worked across multiple Lines of Business (LOBs) based on operational
requirements.
• Maintained service quality standards and customer satisfaction.
• Handled customer queries professionally while meeting performance
targets.
• Handled customer escalations for the US region, ensuring prompt