Zainab Farah

• Supported high-volume tenancy registration and renewal processes through Ejari with compliance.
• Verified lease agreements and documentation with high accuracy.
• Assisted customers throughout registration and renewal processes.
• Maintained accurate tenancy records and documentation.
• Reduced processing delays through verification and coordination.

• Managed 100+ daily CRM cases and inquiries across Ejari, Oqood, and Dubai REST services.
• Delivered consistent performance aligned with KPIs and quality standards.
• Recognized with multiple Customer Service Excellence Certificates for performance.
• Coordinated with government entities to resolve customer issues.
• Ensured timely CRM case resolution through structured follow-ups.
• Guided customers through documentation and regulatory processes.

• Achieved sales targets through consultative selling.
• Developed new business opportunities via networking.
• Maintained client relationships for retention.
• Executed upselling and cross-selling strategies.