Program manager
Utthunga technologies
Total years of experience :14 years, 6 Months
Senior Program manager for Schneider electric, ABB & Slumburger Projects in Oil & Gas industry
Massive exposure in handling large scale IT projects, Business excellence, Customer Engagement, Vendor Management,
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• Analyzing the Business & Project requirements to formulate the plans and provide 100% project delivery.
• Adequate experience in providing Estimates, Resource & schedule planning and performing Project lead & Manager level activities.
• Ability to meet tight deadlines and work under pressure; Dynamic and assertive team player with strong communication skills and strong commitment
• Conducted weekly & monthly meetings with Project Head, Business and Onsite teams.
• An organized and dedicated individual with a strong sense of responsibility, ability to work flexibly and adapt to challenging environments professionally and personally
• Maintained and updated existing product documentation (SOP)
• Worked independently, and in team of varying sizes, with little or no supervision and ensured deadlines were met at all times
• Worked in S&M projects with ITIL Framework.
• Confident & Comfortable in interacting with US clients, SMEs, & Business Analysts
• Proficient in Software Development Life Cycle and Documentation of network architecture
• Created & Maintained SOP for day to day project activities by following all the standards in SOP creation
• Project Transition, Participated in Project Transition from start to Project Go-live in terms of Proposal, Business discussions, Technical review, Pre requisites, Documentation, Document review, Sign off, Go-Live, Hyper care, Successful Handover.
• Good communication, presentation skills and Customer Oriented attitude
• Interacting with the correspondent Support Groups for the concerned Application Queries
• Support and Maintenance for Customer accessible application
• Responsible for C-SAT in day in and out Customer cycle
• Responsible service recovery- Reporting the faults and taking end to end responsibility for application recovery
• Providing successful results in every task assigned to me
• Updating the revised technical contents into the existing documents
• Reviewing and editing the Knowledge Based Article contents
• Interacting with the Different support, Developers and Technical Engineers to gain in-depth knowledge on the application and support customers
Worked on JIRA& ROD tool to track and assign the Service work order request