Rakan Alhindi

1) Western Region top 7 universities.

2) Eastern Providence top 6 universities

3) Digital products

4) Digital educational services

5) Managing Distributors invoices & orders.

6) holding meetings with Deans, executive level.

7) Managing all universities needs, books, e-book, platforms.

8) analysis client previous work, and provides new products/ services based on the analysis

Government sector composition

IT, hardware equipment supply to Government sector

create proposal for Gove sector

ensure Gove sector account well satisfy .

handling Gove sector IT project.

Manage upgrade / update / renewal parts and equipment for Gove when requested.

Handling VIP merchant ( Special client) :

1) Taking care of these account and settle there
issue and solve it to them.

2) building a workflow process for Account manager unit.

3) analysis VIP merchant and high GMV sales value as well, to ensure there business working perfectly with us, as well providing tips on what they can do with our services that provided in the platform.

4) setting up a monthly check up calls for VIP and High GMV merchant (client).

5) weekly report on Company client, to release there business with us, including reasons of merchant delay.

6) Onboarding VIP merchant, and building there web ( uploading product, building category based on merchant request, link them to our services such as google analysis, facebook. snapchat, domain...ect)

Handling projects.

Collecting contracts from the sales team.

Follow up with Catalog team on creation.

Follow up with Training team across KSA.

Quick in observing issues and fix them.

Support sales team.

Quick responding.

Assign certain task to Training team.

Monitor project's / task progress.

Provide tech support to merchant.

Training to Brand Manager Operational Manager,
Branch Manager, Call center Manager, financial manager. On how to use CareemNow Dashboard.

Systems I work on it :
Orcal (kali)
Asana
Sales force
Redahs
Tablue
SQL (Beginner)

Restaurant support, provide a tech support to restaurant device as well creating a user and password for them to be able to access Talabat Dashboard i. Provide a training to restaurant on how our device work as well Talabat dashboard. Collecting contract from sales team review them. And upload t file to the system te so the creation team start work on it.

Entering payment data (enter check payment to direct deposit system)
•Desk work ( Scheduling, Receiving Calls)
•Field work supervisor (check on labourers in construction site and observe the progress of their work)

Summer Training, i participate in opening account beside VIP customer care. it was such a nice four month full of experience and knowledge.