Busines Seervices Manager
Omnix International
Total years of experience :13 years, 5 Months
Oversaw full sales lifecycle from prospecting clients to closing deals.
Identified and closed new business opportunities through strategic
networking, enhancing valuable client bases.
Building new channel and premierships to help selling newly
onboarded products and solutions,
Currently handling Safe UEM, Scale-fusion and HOT ( Hardware
optimization Technologies ),
Helping Enterprise and Schools succeed with Apple,
Handling Pre-sales engagements with major clients in Middle East
team for managed services, Deployments and Management of
Apple devices in Enterprise and education sector.
Well versed with Jamf Pro, Mosyle Business, Microsoft Intune, Cisco
Meraki, and Other major MDM and UEM Solutions,
Producing product evaluations, proof of concepts and pilot
implementations of solutions in line with budgetary and timeline
requirements for Customers,
Research and recommend infrastructure requirements according to
customer demands to create deployment plans and establish systems improvement plans,
Provided IT support for over 4500 end users.
Assisted in hardware ecosystem assessment, update and upgrade
outdated systems,
Configured Apple devices to meet university standards
Managed and directed Tier 2 and Helpdesk Support Engineers
Created SOPs for Tier 1 and Tier 2 engineers to adhere to
• Handling L2 - L3 tickets related to Mac OS X, JAMF Server, VPN, Endpoint security, Cisco teams, WebEx, Sap production Environment,
Employee Self service,
• Mobile Device and Computers and user Management with JAMF Casper suit.
• Composing and deploying applications to Mac endpoints and iPads,
• Identify, compose and Push the most up-to-date Security patches, Updates, Software packages, and security policies through JAMF
for more then 700 Mac users.
• Handling Access control, and entire software suit for the event,
On call support (24x7), Monitoring and maintaining of multiple applications within ITIL framework.
Incident and problem management, troubleshooting on assigned tickets and resolve the problem within SLA.
Configuring and troubleshooting office 365 pro plus applications on Windows and Mac OS X Environment.
Manage backup and recovery using various tools (Time Machine, One Drive, Acronis).
Manage Re-imaging and system deployment with JAMF.
Troubleshooting and deploying policies, Packages, Configuration profiles, Users and Computer Management over JAMF Pro (Casper Suit).
Configure and Troubleshoot MacBook’s for VIPs.
Identify and install the most up-to-date Mac OS X Security patches and firmware available.
Diagnosing, upgrading testing and troubleshooting Mac-books and Apple Mobile Devices.
Work as a field support engineer to handle tickets through IT Helpdesk for Mac and windows users.
Diagnose and troubleshoot operating system and hardware issues, build new Workstations for content Creators and install software upgrades, Patch management, Update distribution, through JAMF (Casper Suit).
To assist and support across the teams to troubleshoot complex hardware software and network and connectivity problems.
Re-imaging windows and apple notebooks and workstations.
To Manage & troubleshoot Desktops and laptop Computers, Printers, and Common LAN and connectivity problems.