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تم إلغاء حظر المستخدم بنجاح
رامي عامر, Service Manager

رامي عامر

Service Manager·Petromin Nissan

المملكة العربية السعودية

دبلوم, Associate in Automobile Maintenance and Technology

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 0 أشهر

Service Manager

يناير 2020 - حتى الآن

Petromin Nissan

مكة المكرمة، المملكة العربية السعودية

يناير 2020 - حتى الآن

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Production Manager

يناير 2016 - يناير 2019

International Trailer Company

جدة، المملكة العربية السعودية

يناير 2016 - يناير 2019

Led, motivated and supported 5 production teams (R&D, Design, Production Engineering, Welding and Machine Operators). Oversaw the entire production process from design through to distribution. Monitored standards and implemented quality control programmes. Provided input for product updates and prototypes. Focused the team on cost-effective production. Recruited, trained and assessed staff. Planned production schedules. Drove compliance with health and safety regulations. Assessed project and resource requirements and negotiated budgets and deadlines. Registering the factory as product supplier for Aramco Iktva and SABIC.

Key achievements
• Increased operational efficiency by analysing data, identifying opportunities for improvement and introducing new workflow policies.

• Represented the business at exhibitions including Saudi Transtec 2017 and the Armed Forces Exhibition for Diversity of Requirements and Capabilities 2018.

• Created and implemented a flat rate system which increased profit from repairs by 15%.

• Led a successful 85million SAR relocation to a larger factory site, which was delivered on time, enabled production of 12 new products and reduced manufacturing time for existing products.

• Implemented 3 new production lines which delivered a 45% increase in profit.

مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
الإدارة

Service Manager

أبريل 2012 - يناير 2016

Haji Husein Alireza & Co. Ltd

جازان، المملكة العربية السعودية

أبريل 2012 - يناير 2016

Promoted efficient use of staff, facilities and equipment. Identified customer needs and delivering excellent standards of customer care. Monitored work in progress. Directed acquisition, operation and maintenance activities. Managed a team of 25 staff, with responsibility for recruitment, training, assignment, performance appraisal, discipline and employee relations. Led service activities and processes within the workshop equipment division of franchises. Provided exceptional customer after care. Maintained a safe working environment. Handled customer complaints with Ministry of Commerce and Investment, including attending hearings and providing case reports.

Key achievements

• Drove continuous improvement across every aspect of operations.

• Improved branch efficiency by effectively managing tool and equipment requirements.

• Achieved monthly and annual targets in the workshop and paint shop.

• Closed over 35 historical insurance cases.

• Implemented an appointments system which increased the number of car services from 18 to 25 per day.

• Reduced customer complaints by 45%.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Senior Service Adviser

سبتمبر 2009 - أبريل 2012

Mohamed Yousuf Naghi Motors – BMW

جدة، المملكة العربية السعودية

سبتمبر 2009 - أبريل 2012

Welcomed customers, confirmed repair details and conducted vehicle inspections prior to starting work. Scheduled work in line with workshop capacity. Provided out-of-hours emergency support. Acted as the primary point of contact for all customers. Supported and guided junior staff.

Key achievements

• Delivered a truly exceptional customer experience to maximise profitability.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Service Adviser

أغسطس 2007 - سبتمبر 2009

UNIVERSAL MOTORS AGENCIES

جدة، المملكة العربية السعودية

أغسطس 2007 - سبتمبر 2009

 Service the customer’s requirements by managing the complete work order.

 Maintain open communication between the customer and workshop, to ensure the Technician has the right information to correctly diagnose problems and that the Customer’s requirements and expectations are met.

customer’s enquirers in person, by telephone or via electronic communication, with the aim of diagnosing and resolving all enquirers at the initial time of contact.

Accomplishments and Affiliations
• Time Management Skills.

• The Customer Loyalty Mindset - Committing to Customer Retention.

• The Fundamentals of Professional Service Consulting.

• How to Build Customer Enthusiasm.

• Understanding the Value of Customer Enthusiasm.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Technician

أغسطس 2004 - يوليو 2007

ALESAYI MOTORS

جدة، المملكة العربية السعودية

أغسطس 2004 - يوليو 2007

 Inspecting and testing vehicles; completing preventive maintenance.

 Diagnosing and road testing.

 Participating in educational opportunities; reading service bulletin.

Maintaining service operations by inspecting and maintaining vehicles.

Accomplishments and Affiliations
• Service Adviser Skill Improvement (M-SAT Basic)

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

التعليم

Saudi Japanese Automobile High Institute

أغسطس 2004

أغسطس 2004

دبلوم، Associate in Automobile Maintenance and Technology

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.7 من 5

المعدل التراكمي (نقاط): 3.7 من 5

Skills

Fleet Management
Expert
Fleet Management
Expert
Production
Expert
Production
Expert
Operation
Expert
Operation
Expert
Time Management
Expert
Time Management
Expert
Team Building
Expert
Team Building
Expert
kerridge automatic, ERB, oracle and SAP operation system.
Expert
kerridge automatic, ERB, oracle and SAP operation system.
Expert
Planning and organizing skills in the workplace
Expert
Planning and organizing skills in the workplace
Expert
Microsoft outlook and office: Word, Excel, PowerPoint.
Expert
Microsoft outlook and office: Word, Excel, PowerPoint.
Expert
effective communication
Expert
effective communication
Expert
Team working
Expert
Team working
Expert
decision making
Expert
decision making
Expert
leadership
Expert
leadership
Expert
supervising
Expert
supervising
Expert
warranty
Expert
warranty
Expert
problem solving
Expert
problem solving
Expert
operations management
Expert
operations management
Expert
operation
Expert
operation
Expert
marketing
Intermediate
marketing
Intermediate
maintenance management
Expert
maintenance management
Expert
negotiation
Expert
negotiation
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس