Specialist Fraud & Risk Investigation
First Abu Dhabi Bank
Total years of experience :16 years, 11 Months
Catch fraudulent activity more quickly and efficiently while providing additional analyses where needed to determine inefficiencies within the department and implementing the fixes to these problems
Handle confidential information in accordance with privacy policies, assist management in compiling metrics related to fraud losses while executing and performing the day-to-day resolution of complex problems and escalated client complaints
Special access to restrict and black list individuals in the central bank
Responsible for functions related to the identification, prevention, and resolution of fraudulent activity including review of new accounts, unusual client transactions, check and deposit fraud, card fraud, signature verification, loan applications and online fraud
Identify, research and analyze possible fraudulent activity on client accounts and process client fraud claims while monitoring reports and systems which identify potentially fraudulent activity
Analyze client accounts, applications, and transactions to detect fraud and take appropriate action while assessing levels of possible risk and communicating trends and patterns to management
Develop successful training programs and manuals for growth strategies while presenting suggestions for procedural changes to management while ensuring the correctness and improvement of quality of inputs
Ensure that all findings of the investigations are backed by evidences and presented in appropriate format to support disciplinary action, legal action, filing of insurance claims etc. while responding to all the queries by stakeholders with regards to the investigation methodology, findings and conclusions
Working on various different special cases such as whistle blower, identity theft, data leakage, forgery signatures and many more
Special Case: Whistle Blower Application - 05/2021 - 07/2022
Receive a “High Five” from the General Administration on my work
The case turned out to not only be a bribery but a forgery as well. Took place internally, where the employee forged confidential documents with their signature
The employee forged the signatures on the documents providing the agreement on the loan requests made by the employees of the bank that did not receive approval
A large internal investigation was made where I had to review over 6, 000 applications, involving the Central Bank, where new procedures were implemented, increasing monitoring based on our recommendations
Provide business engagement through regular meetings and communication across all distribution channels via phone calls, emails and other medium of communications
Provide regular interaction with sourcing channels and other relevant departments within the Bank requiring credit support as directed by line managers while conducting proper reviews for cases for credit reconsideration and aligning credit decisions with credit factories
Provide feedback to Unit Head and PB Credit team for issues impacting TAT, process and policies that are being raised by internal and external customers while engaging with the PB-Credit teams and credit staff to ensure alignment of credit practices/principles and processes
Support PB Credit team to create a positive impact to PB business based on successful credit-business collaboration to achieve common goals / objectives, support PB Credit teams in achieving KPI targets
Support TAT improvements through proactive initiatives in increasing the RFT (Right First Time) percentage through training, skills development, discussions, and other related activities
Strengthen PB Credit Business Relationship team by way of collaboration and alignment in business growth directions
Provide immediate resolution of credit related issues highlighted during interaction meetings / workshops and establishing root cause of issues and finding permanent solutions to stop/avoid/minimize recurrence of such issues that impact TAT and/or business growth
Develop and implement improvements to financial analysis and deduction management that support sales growth while implementing more effective collection policies and working with sales team to engage them in collection process on larger accounts, putting accounts on hold until collected
Manage the staff on Loan Servicing Team while hiring, training, motivating, and preparing performance evaluations, and deciding on salary increases
Coach, discipline, and terminate employees as needed while increasing customer service focus through requiring regular customer service training
Increase productivity and morale by implementing cross training and monthly rotation of duties while developing and managing new matter intake evaluation process
Coordinate and conduct regular meetings with the firm's credit committee to review and analyze delinquent clients while establishing client evaluation process to identify credit risk, maintaining follow up to successfully resolve billing concerns, and determining whose credit terms are granted
Evaluate credit data of client to determine the degree of risk involved, prepare reports for such risks, while analyzing client records and recommending payment plans.
Supervise team members on difficult accounts and help in resolving them while accordingly keeping track of team performance and making sure they meet set targets
Manage security cheque requests and liaise with Legal Team to make sure they get deposited while liaising with Field Collectors to visit delinquent cardholders
Research delinquent accounts for accurate addresses and phone numbers, and provide correct information to contact clients while working within a team environment to effectively control delinquency
Locate and monitor overdue accounts, using computers and a variety of automated systems while answering customers’ questions regarding problems with their accounts
Locate and notify customers of delinquent accounts by mail and telephone to solicit payment while working with upper management to ensure appropriate changes are made to improve customer satisfaction.
dental laboratory