Retail Sales & Store Manager
Fresh Mart Supermarket
Total years of experience :17 years, 8 Months
● Greets and receives customers in a welcoming manner. Serves customers by helping them select products.
● Carry out administrative activities of the establishment. Manage staff and assign duties.
● Store management, merchandise and services to be sold.
● Implement price and credits policies and marketing strategies.
● Maintains friendly, efficient, positive customer service and resolves problems of clients, and co-workers.
● Assists with inventory, including receiving and stocking merchandise.
● Review, evaluate and implement new administrative procedures.
● Plan budgets and monitor revenues and expenses.
● Assemble data, prepare periodic and special reports, manuals and correspondence, and evaluate daily operations.
● Establish work priorities and ensure procedures are followed.
● Recruit, hire and supervise staff and/or volunteers
Skills:
Sales-driven and goal-oriented, Selling to customer needs, Relationships, Product & Price knowledge, People skills, Task prioritization, Working in a fast-paced environment, Teamwork, Organization, Leadership, Visual merchandising, Technology knowledge, Marketing, Multitasking.
● Oversee and coordinate sales staff and cashiers.
● Assign duties and prepare work schedules for full-time, part-time and contract workers
● Approve payments by cheque and the return of merchandise
● Sell products or services to customers, Solve problems, such as customer complaints and product shortages
● Maintain inventory and order merchandise, Prepare reports regarding sales volumes, and product supply.
● Hire, train or arrange training of new sales staff, Conduct employee performance reviews, Address problems
with an employee
Skills:
Coordination, Monitoring, Service orientation, Active listening, Critical thinking, Management of personnel
resources, Social perceptiveness, Complex problem solving, Projecting outcomes, Planning, Analyzing
Information, Business Management, Client Service, Designing.
● Greets and interacts with customers.
● Consults with customers to understand their needs and preferences related to the merchandise.
● Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s
needs.
● Answers customer's questions about the merchandise.
● Assists customers with purchase decisions.
● Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
● Collects payment using the store point of sale system.
● Processes returns and exchanges.
● Performs other duties as assigned.
Skills:
Communication, Listening, Sales and customer service, Merchandise, Anticipating customer needs, operating
or quickly learning the store’s point-of-sale system, Working under pressure, Working in a busy team, Time
management, and Attention to detail.
Bachelor’s Degree 2003 Session:2000-2001 National University, Bangladesh (Gazipur, Dhaka) Bachelor of Arts (BA PASS) Govt. Syed Hatem Ali College, Barishal, Bangladesh