Quality analyst
Standard Chartered Bank
Total years of experience :12 years, 3 Months
o Assist in implementing policies, procedures, and ensure compliance.
o Maintain operational risk view across all end to end processes in each business unit product and service value stream.
o Coordinate training efforts to promote risk management and compliance culture within the business unit. Ensure gaps are identified and staffs are suitably trained on operational risk and compliance.
o As the key business interface with audit and operational risk functions including Business Operations Risk Forum.
o Coordinate audits
o Socialize audit findings and re-assess the control effectiveness as part of the residual risk ratings.
o Execute on a monthly basis quality assurance for accounts opened for the respective countries. Report on, and analyze the gaps identified to Project Account Committee, track and follow through management actions to mitigate identified gaps/ risks exposure.
o Improve the Customer Due Diligence/ Anti-Money Laundering environment.
o Ensure improvement in assurance review and audit results.
o Facilitate, embed, deploy and execute key control standards (KCS), key control sample testing (KCST) within business unit.
o Report risk events, policy deviations, KCST exception, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
o Identify new themes in SME account opening processes and advise on risks; and ensure timely and accurate MI tracking and reporting e.g. AML metrics, regular/adhoc reporting.
o Focus and implement an effective Quality Assurance Framework within the business units to ensure that, Account opening procedures are in line with group guidelines and/ or Country Addendums. Ensure further that operational risks and controls are being managed appropriately at the business unit level in a proactive, risk based and disciplined manner to meet external, internal and regulatory requirements.
o Review SME accounts opened in sample basis for the country based on SME Account Opening Standards.
o Lead monthly Control Sample Test debriefs calls with country stakeholders to agree on reportable exceptions, best practices for adoption and mitigative measures.
o Ensure proper capturing of account opening data on a monthly basis and timely identification and resolution of gaps identified.
o Promote a strong quality management and compliance culture.
I was tasked with assessing adherence of account opening and relationship officers to risk management policies, procedures and controls against money laundering and terrorist financing across East Africa.
Implement controls within the business unit to meet regulatory and internal requirements.
•Ensure proper functioning of day-to-day controls, periodic Customer Due Diligence (CDD) review activities, and timely resolution of AML and other risk issues.
•Provide business management with professional advice on all aspects relating to breaches and irregularities that border on money laundering including investigation of suspicious transactions.
•Bring to the attention of the Head, Consumer Banking AML/CDD Operations, East Africa and any review findings that may require escalation to other parties for appropriate action.
•Support implementation of AML initiatives for the Business Unit and the operationalization of the Proceeds of Crime and Anti Money Laundering Act (POCAMLA Act, 2009).
•File Suspicious Transaction Reports/Suspicious Activity Reports with BMLPO/CMLPO per the relevant CDD guidelines and Group AML policy.
•Review exceptions of controls identified through Key Control Standards Assessment, assurance review and internal audit.
•Produce Anti-Money Laundering Group Metrics for Consumer Banking, Kenya.
•Produce Weekly Group Operational Risk report for East Africa.
•Supervision of project support staff.
Assisted Unit Operational Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management within the unit.
•Acted as a Training Coordinator for the unit.
•Assessed the level of compliance to the agreed Key Control Standards Assessment plans and approaches for the department.
•Identified and report all weaknesses inherent in the set standard controls.
•Maintained independence in the conduct of Key Control Standards Assessment i.e. not selecting and reviewing sample of self-performed transactions.
•Performed User Acceptance Tests (UAT), User Verification Tests for new IT systems and Business Continuity Plans (BCP) in SCB (K) Ltd.
•Identified customers and validating checks and handled back office operations.
•Received and verified loan payments, mortgage payments and utility bill payments.
•Answered inquiries regarding checking and savings accounts and other bank related products.
Perform Documentation Quality Assurance Checks Viz:
•Receive all customer and bank instructions scanned to Group Shared Service Centre (GSSC Nairobi) from Botswana, Zambia, Uganda, South Africa and Tanzania SCB.
•Verify all customer and bank instructions to ensure they are duly approved as per the Bank’s Duo policy and all requirements are met for processing the said documents.
•Advise Botswana, Zambia, Uganda, South Africa and Tanzania SCB (spokes) of any exceptions in their scanned work (these includes defectives advices for correction purposes) with agreed Turn-Around Times (TATs).
•Co-ordinating with the processing departments to resolve any customer query within one (1) day of query log in.
•Prepare reports of customer mandates pending with Botswana, Zambia, Uganda, South Africa and Tanzania (spokes) on a daily basis and escalate the same to my line managers for follow up with the spokes.
Planned, prepared and delivered instructional activities that facilitate active learning experiences.
•Provided a variety of learning materials and resources for use in educational activities.
•Identified and selected different instructional resources and methods to meet students' varying needs.
•Assigned and graded class work, homework, tests and assignments and provided appropriate feedback on work.
•Encouraged and monitored the progress of individual students while maintaining accurate and complete records of students' progress and development.
•Updated all necessary records accurately and completely as required by laws, district policies and school regulations.
•Managed student behavior in the classroom by establishing and enforcing rules and procedures.
•Maintained discipline in accordance with the rules and disciplinary systems of the school and applied appropriate disciplinary measures where necessary.
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courses: SPSS & Advanced Excel , Institute of Advanced Technology, 2012 •PRINCE2 Practitioner, Harmony Training Solutions Limited & UK Cabinet’s Office