روبن علياس

* Recommended configuration changes and system additions that optimized performance.
* Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the
investigation.
* Provided customer support for all client/server-based products.
* Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
* Monitoring the CCTV surveillance Systems (editing, formatting, backup & maintaining daily logs).
* Managing P.O.S machines & related IT peripherals for all f&b & pharmacy outlets.
* Configuring IP devices & cameras according to the environment.