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Robin Aleyas, IT support engineer

Robin Aleyas

IT support engineer ·Mohamed Naser Al-Hajery & Sons Ltd

Kuwait

Master's degree, Computer Science

Work experience

Total years of experience: 8 years, 5 months

IT support engineer

June 2021 - Present

Mohamed Naser Al-Hajery & Sons Ltd

Al Kuwait, Kuwait

June 2021 - Present

* Recommended configuration changes and system additions that optimized performance.
* Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the
investigation.
* Provided customer support for all client/server-based products.
* Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
* Monitoring the CCTV surveillance Systems (editing, formatting, backup & maintaining daily logs).
* Managing P.O.S machines & related IT peripherals for all f&b & pharmacy outlets.
* Configuring IP devices & cameras according to the environment.
Company industry:
Other Business Support Services
Job role:
Information Technology

IT Professor

August 2018 - June 2021

New Indian School

Al Manqaf, Kuwait

August 2018 - June 2021

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

IT Support Officer

June 2017 - December 2017

Sutherland Global Services

Cochin, India

June 2017 - December 2017

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Education

Mahatma Gandhi University (kottayam)

June 2016

June 2016

Master's degree, Computer Science

India

GPA (percentage): 72%

GPA (percentage): 72%

It is a Post-Graduate program with a three-year academic period. The MCA program is designed to teach students about computer programming, computer architecture, application software, operating systems, and other topics. Students who want to thrive in computer and information technology can enroll in this master of computer applications program. The IT sector has clearly grown and evolved throughout the years. As a result, an increasing number of people are drawn to and inspired to work in the massive IT business. Students with a genuine interest in computers and technology might enroll in an MCA program to advance their career and earning prospects.

Skills

Fast Learning
Expert
Fast Learning
Expert
Travel
Expert
Travel
Expert
Photography
Expert
Photography
Expert
Audio Editing
Expert
Audio Editing
Expert
Video Editing
Expert
Video Editing
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Beginner
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Beginner
LEARNING PLATFORMS
Beginner
LEARNING PLATFORMS
Beginner
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Intermediate
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Intermediate
EDITING
Intermediate
EDITING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
ITIL 4 Foundation Certificate in IT Service Management
Jul 2025 - Jul 2028
Show credentials
CompTIA A+
May 2024
Fortinet Certified Fundamentals in Cybersecurity
Sep 2023
NSE - 2
Jun 2023
NSE - 1
Jun 2023

Hobbies

  • Interested in Exploring New Ideas and Projects