Operation Coordinator
TUV SUD MIDDLE EAST
Total years of experience :9 years, 4 Months
• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
• Receive and record clients enquires checking time sheets
• Maintain records of client status register, inspection register questions and enquire register and other department record.
• Performing assigned tasks in the implementation of IMS standards.
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel etc.
• Access to produce correspondence and documents and maintain presentation, records spreadsheets, and databases.
• Devising and maintaining office systems.
• Sorting and distributing incoming post and organizing and sending the outgoing post. Liaising with colleagues and external contacts to book travel and accommodation.
• Assist for the preparation of inspection certificates and inspection records.
• Inspection Certification or inspection report to clients within 7 working day from the last date of inspection
• Maintain utmost discretion when dealing with sensitive topics
• Manage travel and expense reports for department team members
Taking enquiries from and also providing help and advice to customers using the
companies products or services. Aiming to build long-term relationship with
customer.
Duties:
* Ensure the smooth and adequate flow of information within the company to
facilitate other business.
* Organizing office tasks, filling documents for the top management.
* Dealing with all escalated complaints and enquiries efficiently and effectively
* Communicate promptly any information from supplier about our orders.
* Giving customers information about company services and products. Building
relationships with customers.
* Maintaining the company records including personnel file.
* Recording all queries and making notes on logging software. Resolving
assigned incidents within pre-agreed timescales.
* Handling difficult and aggressive customers in a professional manner.
Assisting the finance Department with customers on security checks.
* Schedule appointments / Organize conference and meeting room bookings.
* Prepare correspondence and documents
* Ensure knowledge of staff movements in and out of organization.
* Updating license, certificate of the company, monitor staff ID, VISA, HEALTH
CARD ID. Coordinate PRO regarding documents.
Proper holding of cash / Handling day to day sales
* Scanning the items and give the exact change of the customer
* Transact all the refund. returned and exchange items
* Provides satisfaction and needs to the customer regarding services.
* Always give quality customer services.
Monitor the sales of every outlet
* Responsible in filling records and documents
* Checking and monitoring outgoing and incoming documents
* Assigned for the job order base on what client ordered type
* Making transmittal documents
SCPA- Sanitary Care Products Asia, Inc.
Assists and deals the customers in the selling area
* Absolute commitments qualify, customer relation and upholding superior
standards
* Giving information about the new items
* Endorsing products to the customers
Duties:
* Check for the manual sales invoice and collection
* Assigned to check stock balance
* Responsible in filling records and documents
* Checking and monitoring outgoing and incoming documents
* Making transmittal documents
* Encoding new coming product / barcode
ACADEMIC QUALIFICATION
Assists and deals the customers in the selling area
* Absolute commitments qualify, customer relation and upholding superior
standards
* Giving information about the new items
* Endorsing products to the customers.