Ruba  Al-Amleh, Technical Account Manager & Customer Success

Ruba Al-Amleh

Technical Account Manager & Customer Success

Salalem

Location
Jordan
Education
Bachelor's degree, Industrial Engineering
Experience
4 years, 7 Months

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Work Experience

Total years of experience :4 years, 7 Months

Technical Account Manager & Customer Success at Salalem
  • Jordan
  • September 2019 to September 2022

Maintained a high customer satisfaction rate. Translated the user experience feedback to the product team. Worked closely with the product owners on PRDs and features. Built up an internal system to manage clients' engagement and utilization. Responsible for all B2B clients in Jordan and MENA region. Mastered the clients' onboarding stage. Worked in an Agile Scrum framework environment.

Education

Bachelor's degree, Industrial Engineering
  • at The University Of Jordan
  • June 2019

Specialties & Skills

Gap Analysis
Client Care
Negotiation
Client Relationship Building
BUSINESS TO BUSINESS
ONBOARDING
CUSTOMER SATISFACTION
SCRUM (SOFTWARE DEVELOPMENT)
AGILE SOFTWARE DEVELOPMENT
USER EXPERIENCE
CUSTOMER SUCCESS
MANAGEMENT
ACTIVE LISTENING
ANIMAL WELFARE

Social Profiles

Personal Website
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Languages

English
Expert
Arabic
Expert