Ruba  Al-Amleh, Technical Account Manager & Customer Success

Ruba Al-Amleh

Technical Account Manager & Customer Success

Salalem

Lieu
Jordanie
Éducation
Baccalauréat, Industrial Engineering
Expérience
4 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 6 Mois

Technical Account Manager & Customer Success à Salalem
  • Jordanie
  • septembre 2019 à septembre 2022

Maintained a high customer satisfaction rate. Translated the user experience feedback to the product team. Worked closely with the product owners on PRDs and features. Built up an internal system to manage clients' engagement and utilization. Responsible for all B2B clients in Jordan and MENA region. Mastered the clients' onboarding stage. Worked in an Agile Scrum framework environment.

Éducation

Baccalauréat, Industrial Engineering
  • à The University Of Jordan
  • juin 2019

Specialties & Skills

Gap Analysis
Client Care
Negotiation
Client Relationship Building
BUSINESS TO BUSINESS
ONBOARDING
CUSTOMER SATISFACTION
SCRUM (SOFTWARE DEVELOPMENT)
AGILE SOFTWARE DEVELOPMENT
USER EXPERIENCE
CUSTOMER SUCCESS
MANAGEMENT
ACTIVE LISTENING
ANIMAL WELFARE

Profils Sociaux

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Langues

Anglais
Expert
Arabe
Expert