Senior Business Analyst
Binate Digital Pvt Ltd
Total years of experience :4 years, 1 Months
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Performed business process analysis to identify inefficiencies and optimize workflows, utilizing process modelling tools like BPMN and flowcharts to map out and visualize improvements (reduced process cycle time by 40%).
• Leveraged requirements gathering techniques (interviews, process mapping, prototyping) to elicit, analyze, and document comprehensive business requirements from cross-functional stakeholders.
• Achieved 50% increase in user adoption/satisfaction by implementing UX best practices and iterative prototyping during system enhancement projects.
• Streamlined business processes by analyzing system requirements and implementing improvements.
• Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
• Collected, defined and analyzed business requirements.
• Developed diagrams to describe and lay out logical operational steps.
• Trained business personnel in use of systems.
• Improved systems with addition of new features and infrastructure.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Organized and facilitated meetings, workshops, and brainstorming sessions to gather requirements and feedback. Acted as a liaison between different departments, ensuring clear communication and alignment of objectives.
• Led cross-functional teams that included Software Developers, QA Testers, Compliance, amongst many others, through the entire lifecycle of system implementation projects, from requirements gathering to deployment and post implementation support. Developed detailed implementation plans, including timelines, milestones, and resource allocations.
• Facilitated the onboarding process of 15+ enterprise customers, and organized training sessions for them, helping them understand key features and functionalities of our product.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback. Gather and share feedback with the Product Development Team for continuous improvement. Achieved a 95% customer rating because of this.
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