IT Support Engineer
Knight Frank
Total years of experience :7 years, 0 Months
Receives service calls, troubleshoots the issue and log them at the database
Provide IT support for the Middle East Region
Source and Procure IT Equipment for the Company
Provide training for New Hires
Upgrades and Maintains Servers and Workstations
Maintains Active Directory and Exchange Server
Provides weekly and monthly report to CEO
Manages Mobile phones of the Company
Coordinates and Escalate issues to UK Head Office
Provide thorough support and problem resolution for more than
800 Employees
Monitors IT infrastructure using HP Service manager and take the
necessary action in case of failure
Solve the problems related to IT infrastructure in line with SLA
Product management responsibility of the assigned products
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