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Muhammed Safwan Azeez NV, IT Support Engineer

Muhammed Safwan Azeez NV

IT Support Engineer·Knight Frank

United Arab Emirates

Bachelor's degree, INFORMATION TECHNOLOGY

Work experience

Total years of experience: 9 years, 1 months

IT Support Engineer

May 2018 - Present

Knight Frank

Dubai, United Arab Emirates

May 2018 - Present

 Receives service calls, troubleshoots the issue and log them at the database
 Provide IT support for the Middle East Region
 Source and Procure IT Equipment for the Company
 Provide training for New Hires
 Upgrades and Maintains Servers and Workstations
 Maintains Active Directory and Exchange Server
 Provides weekly and monthly report to CEO
 Manages Mobile phones of the Company
 Coordinates and Escalate issues to UK Head Office
Company industry:
Real Estate
Job role:
Information Technology

IT OPERATION ENGINEER

April 2017 - March 2018

Hewlett Packard Enterprise - India

Bengaluru, India

April 2017 - March 2018

Provide thorough support and problem resolution for more than
800 Employees
Monitors IT infrastructure using HP Service manager and take the
necessary action in case of failure
Solve the problems related to IT infrastructure in line with SLA
Product management responsibility of the assigned products
Company industry:
IT Services
Job role:
Engineering

Education

CUSAT

January 2015

January 2015

Bachelor's degree, INFORMATION TECHNOLOGY

India

–

Skills

CCNA
Expert
CCNA
Expert
ANTI VIRUS
Intermediate
ANTI VIRUS
Intermediate
CABLEADO
Beginner
CABLEADO
Beginner
CABLING
Beginner
CABLING
Beginner
CITRIX
Intermediate
CITRIX
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert

Languages

English
Expert

Training and Certifications

Certifications
ITIL®4 Foundation Certificate in IT Service Management
Apr 2019
Show credentials